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Adil El Tigani, Advisor, Performance Management

Adil El Tigani

Advisor, Performance Management·Municipality of Abu Dhabi City

United Arab Emirates

Doctorate, Management - Business Excellence

Work experience

Total years of experience: 24 years, 1 months

Advisor, Performance Management

May 2010 - Present

Municipality of Abu Dhabi City

Abu Dhabi, United Arab Emirates

May 2010 - Present

 Established the Performance Management Division from the beginning, including development of processes, policies, frameworks, training of staff, etc.
 Established the Quality Management System for Performance Management Division leading to ISO9001:2008 certification
 Provide advice to senior management on strategy and performance management, strategy and quality management.
 Supervise the process of cascading down the corporate strategy to the sectors and divisions through the development of operational KPIs and linking them to the strategic measures.
 Supervise the development of strategic and operational measures.
 Analyse the corporate performance on a regular basis and provide feedback and advise senior management on areas for improvement.
 Participate in the development of corporate strategy.
 Coordinate with the Department of Municipal Affairs in the development of the Municipal System on behalf of ADM.
 Conduct regular training courses and workshops to spread strategic and performance management knowledge and awareness across the organisation.
 Oversee the performance of a portfolio of more than 300 projects.
 Supervise the preparation of monthly performance reports and quarterly reports to ADGSEC and until reports are entered in the PMS and analyse performance at KPI, initiative and strategic priority levels.
 Supervise, train and coach a team of more than 10 in performance management.
 Participate in the deployment of the organisational excellence model (ADAEP/EFQM).
 Managed the development of the Performance Management processes through a Business Process Re-engineering project.
Company industry:
Public Administration
Job role:
Management

Performance Monitoring Supervisor

October 2008 - May 2010

Western Region Development Council (WRDC)

Abu Dhabi, United Arab Emirates

October 2008 - May 2010

The council is a government formed and funded body in charge of improving the lives and standards of infrastructure of the people in Al Gharbia in Abu Dhabi, a traditionally under-developed metropolis.

Achievement:
• Acted as chief custodian for the implementation of the Abu Dhabi Award for Excellence in Government Performance in the organization.

Responsibilities:
• Designed and implemented the performance management system across the organization to measure the internal performance and the realized outcomes of the strategy in the Western Region of Abu Dhabi.
• Formulated a set of strategic and operational KPIs that enabled measurement of SMART goals that reinforced the Emirate's vision to bring development and progress to the Western Region.
• Contributed to the entire strategic planning process and played an instrumental role in the mobilization of plans conceived as part of annual planning activities.
• Provided training to staff on key performance related procedures and also on the criteria for the Abu Dhabi Award for Excellence in Government Performance.
• Oversaw end to end processes for award application right from formulation of write-ups for the award submission document and making preparations for the site visit.
• Entrusted the responsibility of ensuring successful ISO9001 quality standards implementation and certification in due time as per deadlines envisaged by the Board.
Company industry:
Public Administration
Job role:
Management

Head of Quality & Support Unit / Project Planning Engineer

April 2003 - September 2008

Dubai Municipality

Dubai, United Arab Emirates

April 2003 - September 2008

The body is responsible for the upkeep and provision of civic amenities across the Emirate of Dubai.

Achievements:
• Successfully managed several projects at the program and project level for more than 40 projects since 2003.
• Contributed to the achievement of the Best Project Award as part of the Dubai Government Excellence Program in the DVRS category of projects in 2005.
• Managed the “Fleet Management system” project which was nominated for the award of Best Project at the Dubai Municipality according to the Dubai Government Excellence Program in 2007.
• Devised the portfolio and project management methodology for urban planning studies and projects.
• Played a pivotal role in the achievement of high scores in the organizational assessment based in Dubai Government Excellence Program.
• Designated as an approved internal auditor for ISO9001, Environment ISO14001 and OHSAS 18001.
• Served as a member of the strategic transformation team since 2003.

Responsibilities:
• Oversaw the implementation and organizational assessment according to Dubai Government Excellence Programme (DGEP) in the planning department.
• Managed a broad spectrum of activities that encompassed areas including collection of evidence, write-up of the submission document, conducting self-assessment and project supervision.
• Spearheaded organization wide strategic and operational planning activities and undertook full responsibility for program, projects management and the formulation of appropriate methodologies.
• Designed, measured and analyzed the KPIs of assigned projects based on Balanced Scorecard methodology.
• Assumed responsibility for the deployment of the integrated management systems including ISO9001, Environment ISO14001 and OHSAS 18001.
• Supervised the e-government projects for the development of new services and also the improvement of the existing services in coordination with IT department.
Company industry:
Public Administration
Job role:
Engineering

Technical Director

June 2002 - April 2003

Omnitec International

Dubai, United Arab Emirates

June 2002 - April 2003

The company specializes in the retail of vehicle tracking and navigation systems, fixed and remote asset management using the in-house developed software platform (ROAM) and different networks including GSM and Inmarsat D+ satellite units.

Achievements:
• Managed the project brief to establish an Omnitec Partner Company in Sudan with an initial investment of AED 1.2 Mio.
• Helped in the acquisition of Wildcat Company previously Italy based, that significantly bolstered the company's strategic interests.
• Saved millions of dollars in recurring expenses by shifting satellite communication from an agent to the satellite earth station.

Responsibilities:
• Orchestrated the formulation of the strategic plan for the organization with specific focus on the future technological direction.
• Managed the company projects portfolio including the development of new solutions and system deployment to customers and the company's in country partners.
• Managed all performance management activities pertinent to the organization's processes and activities.
• Composed technical proposals, performed supervision of customer accounts including hardware and software, designed systems to meet customer requirements and handled key accounts.
• Coordinated with Omnitec partners in the UK and USA regarding the technical and commercial aspects of various customer accounts.
• Applied the concepts of quality management in the company management system, its products and project life cycle.

Previous Professional Experience:
• Aug '97 - May '02: Head of Technical Development, Trifoil Communications & Services, Oman
• Jan '95 - May '97: Instructor, Cairo Wireless Training Center, Egypt
• Apr '93 - Jun '94: Teaching Assistant, University of Khartoum - Faculty of Engineering, Sudan
Company industry:
Telecommunications
Job role:
Information Technology

Education

University of Manchester

August 2013

August 2013

Doctorate, Management - Business Excellence

United Kingdom

Eltigani, A., Lawlor-Wright, T., Gardiner P., Gale A “Integrating dynamic capabilities and structuration: a case study based on adopting business excellence models” 30th EGOS Colloquium, Rotterdam, The Netherlands, July 3–5, 2014 Gardiner P., Eltigani, A., “Towards a theory and practice of learning in project management systems” PMI Research and Education Conference 2014, 27-29 July 2014, Portland, OR, USA McAdam, R., Keogh, W., Eltigani, A. & Gardiner, P. 2013. An exploratory study of business excellence implementation in the United Arab Emirates (UAE) public sector. The International Journal of Quality & Reliability Management, 30, 426-445. Eltigani A., Lawlor-Wright, T., Gardiner P. “Building Capabilities through the Implementation of Business Excellence Models: A Practice Turn View” British Academy of Management Conference, Birmingham, UK, 13-15 September 2011 Eltigani, A., Lawlor-Wright T, Gardiner P. "The role of Excellence Models in building Dynamic Capabilities". British Academy of Management Conference, Sheffield, UK, 14-16 September 2010 Eltigani, A., William Keogh, Paul Gardiner and Rodney McAdam “Developing a Sustainable Business Excellence Model –Factors for Successful Self-Assessment and Implementation in the Middle East” World Association for Sustainable Development (WASD)/SPRU, UK, January 2009 Al Zarouni, A. A., AlMarzooqi, Y. A., Eltigani, A.: “Towards Standardization of Vehicle Tracking Systems” FIG Working Week 2005 and GSDI-8 International Seminar, Cairo, Egypt 16-21 April 2005 Eltigani, A. and S. M. Sharif, “Performance of Some Wire Antenna Systems at 3 GHz Frequency”, Modeling, Measurement & Control, A, AMSE Press, Vol. 62, NO. 3, pp 17-24, 1995 Eltigani, A. and S. M. Sharif, “Performance of Some Wire Antenna Systems at 3 GHZ Frequency”, Proc. PIERS’84 Conf., European Space Agency, Netherlands, 1994 In progress Eltigani, A., Lawlor-Wright, T., Gardiner P., Gale A “Capabilities Development in the Public Sector: Excellence Models as a Mechanism for Change”, British Journal of Management (BJM) Journal Review activities Reviewer for: International Journal of Quality & Reliability Management (IJQRM) Guest Lectures delivered at the British University of Dubai: • Mar 2011: The Role of Excellence Models in Building Dynamic Capabilities • Feb 2011: The Role of Excellence Models in Building Dynamic Capabilities • Apr 2010: The EFQM Excellence Model

Heriot Watt University

September 2007

September 2007

Master's degree, Strategic Project Planning

United Kingdom

Dissertation: • Factors Driving Efficient Implementation of Organizational Self-Assessment based on the Business Excellence Model

Faculty of Engineering - University of Khartoum

February 1993

February 1993

Bachelor's degree, Telecommunications

Sudan

Key Certifications Acquired: • Certified EFQM Assessor • ISO 9001:2000 Internal Auditor Management Training Attended: • Balanced Score Card • Certified EFQM Assessor • The 7 Habits of Highly Effective People • Project Management for Professionals • Organizational Assessment using RADAR • PbViews KPIs Management Software • ARIS Process Management Software • Knowledge Management • Integrated Management System • ISO 9001:2000 Internal audit • Strategic Planning • Development of Organizational Polices Academic Skills Development: • Introduction to Research • Critical Thinking • Presentation Skills • Tools for Time Management • Academic Writing • Graduate Teaching Assistant Training • Academic Writing Skills for Postgraduate Researchers

Skills

Government

Expert

Institutional

Expert

Synergy

Expert

Unit

Expert

Quality Management

Expert

Balanced Scorecard, EFQM Excellence Model, Academia, Curriculum Development, Coaching and Consulting

Expert

Organizational Excellence & Quality Management, Process Evaluation & Optimization, Award Preparation

Expert

Performance Management, Strategic Planning, Project Management, Public Works

Expert

Criteria Formulation, Training & Development, Business Process Re-Engineering

Expert

Communication & Interpersonal Networking, Group Dynamics and Synergy

Expert

Government

Expert

Institutional

Expert

Synergy

Expert

Unit

Expert

Quality Management

Expert

Languages

Arabic

Expert

English

Expert

Memberships

Sudanese Engineering Society

Member

March 1993

Training and Certifications

Training
Certified ISO9001:2008 lead audito
BSI
Jan 2013
Management consultantancy
Harvard University, Boston, USA
Mar 2012
Excecutive communication skills
Harvard University, Boston, USA
Mar 2012
Certified EFQM assessor
EFQM
Jan 2009