Director of Human Resources
Arabian Technical Supplies L.L.C
Total years of experience :24 years, 0 Months
As a HR Director I have strong written and verbal skills; expertise in advising on recruitment and selection, learning and development, organizational change and redundancies, business planning and stakeholder relationship management. I acts in confidant, coach and mentor to owner managers and middle management in large organizations.
I’m able to analyze and understand client requirements and deliver projects to a successful conclusion. I have ability to adopt a professional and ethical approach whilst being flexible and client focused. Work with clients to improve organizational performance and embed good HR practice.
Specialties: Organization development and performance improvement via Investors in People; improving contracts of employment, policies and procedures to maximize business effectiveness; coaching and advising CEOs and senior management on a broad range of HR issues
Experience
Maintaining the work structure by updating job requirements and job descriptions for all positions.
Maintaining organization staff by establishing a recruiting, testing, and interviewing program; counselling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
Preparing employees for assignments by establishing and conducting orientation and training programs.
Maintaining a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
Ensuring planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counselling employees and supervisors.
Maintaining employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.
Ensuring legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
Maintaining management guidelines by preparing, updating, and recommending human resource policies and procedures.
Maintaining historical human resource records by designing a filing and retrieval system; keeping past and current records.
Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Completing human resource operational requirements by scheduling and assigning employees; following up on work results.
Maintaining human resource staff by recruiting, selecting, orienting, and training employees.
Maintaining human resource staff job results by counselling and disciplining employees; planning, monitoring, and appraising job results.
Contributing to team effort by accomplishing related results as needed.
• Directing front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
• Participating in the development, implementation and review of the policies, procedures, practices and standards.
• Selecting, training, developing schedules and managing the performance of direct subordinates to ensure the efficient running of front office operations.
• Maximizing the hotel revenue by controlling room inventory, group blocking, packages and up selling to Executive Floor Rooms.
• Maintaining the high visibility during peak period in order to ensure smooth running of operations, promoting good public relations, taking corrective actions and handling the customers’ complaints to ensure their satisfaction.
• Greeting VIP guests upon their arrival and escorting them to their room. Establishing a good rapport and offering assistance for the length of their stay.
• Coordinating the front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to company Standards in a safe and secure environment.
• Identifying training needs, planning training activities and oversees their implementation for all front office sections. Following up to ensure compliance and efficiency of training activities.
• Assisting in the preparation of the annual budget and manning guide and managing within budgetary guidelines.
• Keeping abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, and upcoming events and briefing direct subordinates accordingly so that all front office staff are able to answer the guest requests and questions.
• accomplishing a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.
I’m responsible for all pertinent matters affecting guest service and hotel operations and to maximize hotel revenue while delivering excellence at every opportunity. Controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival and departure, information requests and include key responsibilities such as:
•Ensuring guests receiving prompt attention and personal recognition throughout their stay in the hotel, responding to guest needs and resolve any issues that may arise resulting in highest possible guest satisfaction
• Checking guest satisfaction and building relationship with guests to ensure future business
• Engaging well with guests to provide an exemplary experience
• Purchasing and liaising with Travel Agents/Tour Operators, Suppliers & other businesses, Banks and Public Organizations, etc
•Planning and implementing the application of availability controls to those market segments, which will maximize hotel room, food & beverage and other revenues where applicable
• I’m responsible maintain a high performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times
•Informing the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation
•Working closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest appropriately
•Participating in decisions involving occupancy goals, marketing strategies and development of rates
*Accountable for the effortless and seamless movement of guests in and out of the hotel
And providing exceptional levels of guest service through the guests' stay. Act
As Manager on Duty on occasion and respond to emergency codes.
The Palm Beach Club have 900 sqm features 2 swimming pools, Jacuzzi, steam room, sauna, plunge pool, gym and an aerobics studio. 6 outdoor floodlit tennis courts and 2 squash courts.
As a Recreation Supervisor I’m responsible to supervise the club’s facilities and employees in the absence of the Assistant Recreation Manager and ensure that all health club area responsibilities are carried out in an efficient and timely manner, whereby my role will include key responsibilities such as:
•Daily briefing with Recreation Manager / Assistant Recreation Manager and employees
•Completely understanding and enforcing club’s rules and regulations
•Updating and developing SOP’s for all work areas and ensuring all employees are fully trained to perform their duties as per the standards.
•Understanding and be familiar with all the facilities, memberships and services provided
•Implementing a daily / weekly / monthly cleaning and maintenance check list for all relevant employees and ensuring it is acted upon.
•Ensuring the club is clean and tidy and the set up of the club is proper at all times
•Ensuring all safety and cleaning standards are maintained throughout the daily operation.
•Ensuring that guest adhere to all club’s rules and regulations
•I’m responsible for preparing the weekly duty roster.
•Passed out of 12th form through Ruwi High Education Boys School in 1997. •Successfully Achieved N.V.Q level 1 Catering and Hospitality from N.H.I on 15th Jan 98
