Total Years of Experience: 16 Years, 3 Months
April 2012
To Present
System and Network Engeneer, IT Support Specialist
at Infosys ltd
Location :
Bosnia and Herzegovina
• Excellent knowledge of computer networks and network protocols (TCP/IP, DHCP, NAT, ...)
• Excellent knowledge of basic network services
• Knowledge of MS Office (2003/2007/2010/2013) tools (Word, Excel, Access, Visio, Project )
• Excellent knowledge of MS Windows 2003/2008/2012 server platforms (AD, DNS, ...)
• Linux based systems
• Excellent knowledge of protocols that are used in the mail communication (SMTP, IMAP, POP3, ActiveSync ...)
• Knowledge of e-mail platforms (MS Exchange, hMail server)
• SharePoint administration (System administration)
• Knowledge of web services and web solutions (ftp servers - filezilla; proxy servers - Squid, a Web server - IIS, Apache, Tomcat, CMS - Joomla, iSite)
• Knowledge of database solutions (Oracle, MS SQL Server, PostgreSQL, MySQL ...)
• Knowledge of VoIP technology and integration (Elastix IP PBX systems, HylaFAX Fax Server solutions, AvantFAX web server)
• Competence for the configuration of backup procedures, system monitoring and maintenance of:
- Server operating systems (MS Windows, Linux)
- Mail servers
- Database servers (Oracle, MS SQL Server, PostgreSQL, MySQL ...)
- CMS solutions (Joomla, iSite)
- Document management solutions (Sharepoint)
- Web server
- VoIP system
• Knowledge of products and technologies for monitoring system (OpenNMS, NetFlow Analayzer)
• Knowledge of advanced communications technologies and devices (Cisco ASA and Cisco IOS-based devices)
• Good knowledge of IP-based video surveillance system in LAN and WAN environments.
• Knowledge of network security and antivirus solutions:
- Symantec Endpoint Protection
- Microsoft System Center Endpoint Protection / System Center 2012 Configuration Manager
• Actively participate in the application and implementation of quality and security systems (ISO 9001:2008; ISO 27001:2005);
• commercial business - using the method of logical framework;
• Conducting research and advising on existing levels of implementation for certain products and services and the assessment of the potential market and future trends.
• Teamleader for 6 employees
• Excellent knowledge of basic network services
• Knowledge of MS Office (2003/2007/2010/2013) tools (Word, Excel, Access, Visio, Project )
• Excellent knowledge of MS Windows 2003/2008/2012 server platforms (AD, DNS, ...)
• Linux based systems
• Excellent knowledge of protocols that are used in the mail communication (SMTP, IMAP, POP3, ActiveSync ...)
• Knowledge of e-mail platforms (MS Exchange, hMail server)
• SharePoint administration (System administration)
• Knowledge of web services and web solutions (ftp servers - filezilla; proxy servers - Squid, a Web server - IIS, Apache, Tomcat, CMS - Joomla, iSite)
• Knowledge of database solutions (Oracle, MS SQL Server, PostgreSQL, MySQL ...)
• Knowledge of VoIP technology and integration (Elastix IP PBX systems, HylaFAX Fax Server solutions, AvantFAX web server)
• Competence for the configuration of backup procedures, system monitoring and maintenance of:
- Server operating systems (MS Windows, Linux)
- Mail servers
- Database servers (Oracle, MS SQL Server, PostgreSQL, MySQL ...)
- CMS solutions (Joomla, iSite)
- Document management solutions (Sharepoint)
- Web server
- VoIP system
• Knowledge of products and technologies for monitoring system (OpenNMS, NetFlow Analayzer)
• Knowledge of advanced communications technologies and devices (Cisco ASA and Cisco IOS-based devices)
• Good knowledge of IP-based video surveillance system in LAN and WAN environments.
• Knowledge of network security and antivirus solutions:
- Symantec Endpoint Protection
- Microsoft System Center Endpoint Protection / System Center 2012 Configuration Manager
• Actively participate in the application and implementation of quality and security systems (ISO 9001:2008; ISO 27001:2005);
• commercial business - using the method of logical framework;
• Conducting research and advising on existing levels of implementation for certain products and services and the assessment of the potential market and future trends.
• Teamleader for 6 employees
April 2010
To April 2012
Technician for computer security, system support and helpdesk
at Infosys Ltd
Location :
Bosnia and Herzegovina
Technician for computer security, system support and helpdesk
• excellent knowledge of computer networks and network protocols
• Knowledge, configuration, administration, and support for Infosys products:
- Installation and basic configuration Infosys ERP solutions:
- Support for the segment of mobile applications
- Support for the segment connection to POS scales
- Support for a segment of peripheral equipment including printers, scanners, various types of barcode readers, POS peripherals and fiscal devices
• Knowledge of the client operating system (MS Windows platform): Windows XP, Windows Emdedded XP, Vista, Windows 7.
• Knowledge of Oracle client network services
• Knowledge of MS Office (2003/2007/2010) tools (Word, Excel, Access, Visio, Project )
• Knowledge of e-mail protocols and e-mail clients
• SharePoint administration (web portal administration, library, ...)
• Excellent knowledge of communications technologies and devices (ADSL technology and devices, wireless technologies and devices)
• Knowledge of VoIP hardware and software clients, VoIP analog adapter and other VoIP equipment on the client side - support for VoIP systems.
• Ability to use available tools for monitoring system (OpenNMS, Netflow Analyzer)
• Ability to use tools available for remote access (various VNC-based software tools, tools based on the Windows Terminal Services and other ways of providing remote support).
• Actively participate in the application and implementation of quality systems (ISO 9001:2008);
• Competence for create a backup procedures, system monitoring and maintenance for:
- Client operating systems
- E-mail client (backup and archiving)
- Archiving of user profiles and documents
• Competence for monitor and control the execution of safety procedures:
- Server operating system (MS Windows, Linux)
- Mail Servers
- Database servers (Oracle, MS SQL Server, PostgreSQL, MySQL ...)
- CMS solutions (Joomla, iSite)
• excellent knowledge of computer networks and network protocols
• Knowledge, configuration, administration, and support for Infosys products:
- Installation and basic configuration Infosys ERP solutions:
- Support for the segment of mobile applications
- Support for the segment connection to POS scales
- Support for a segment of peripheral equipment including printers, scanners, various types of barcode readers, POS peripherals and fiscal devices
• Knowledge of the client operating system (MS Windows platform): Windows XP, Windows Emdedded XP, Vista, Windows 7.
• Knowledge of Oracle client network services
• Knowledge of MS Office (2003/2007/2010) tools (Word, Excel, Access, Visio, Project )
• Knowledge of e-mail protocols and e-mail clients
• SharePoint administration (web portal administration, library, ...)
• Excellent knowledge of communications technologies and devices (ADSL technology and devices, wireless technologies and devices)
• Knowledge of VoIP hardware and software clients, VoIP analog adapter and other VoIP equipment on the client side - support for VoIP systems.
• Ability to use available tools for monitoring system (OpenNMS, Netflow Analyzer)
• Ability to use tools available for remote access (various VNC-based software tools, tools based on the Windows Terminal Services and other ways of providing remote support).
• Actively participate in the application and implementation of quality systems (ISO 9001:2008);
• Competence for create a backup procedures, system monitoring and maintenance for:
- Client operating systems
- E-mail client (backup and archiving)
- Archiving of user profiles and documents
• Competence for monitor and control the execution of safety procedures:
- Server operating system (MS Windows, Linux)
- Mail Servers
- Database servers (Oracle, MS SQL Server, PostgreSQL, MySQL ...)
- CMS solutions (Joomla, iSite)
October 2008
To April 2010
Computer technician and a member of the helpdesk team
at Infosys ltd
Location :
Bosnia and Herzegovina
• Excellent knowledge of computer networks and network protocols
• Knowledge, configuration, administration, and support for Infosys products:
- Installation and basic configuration Infosys ERP solutions
- Support for the segment of mobile applications
- Support for the segment connection to POS scales
- Support for a segment of peripheral equipment including printers, scanners, various types of barcode readers, POS peripherals and fiscal devices
• Knowledge of the client operating system (MS Windows platform): Windows XP, Windows Emdedded XP, Vista.
• Knowledge of Oracle client network services
• Knowledge of MS Office (2003/2007) tools (Word, Excel, Access, Visio, Project )
• Knowledge of e-mail protocols and e-mail clients
• Excellent knowledge of communications technologies and devices (ADSL technology and devices, wireless technologies and devices)
• Knowledge of VoIP hardware and software clients, VoIP analog adapter and other VoIP equipment on the client side - support for VoIP systems.
• Ability to use tools available for remote access (various VNC-based software tools, tools based on the Windows Terminal Services and other ways of providing remote support).
• Good knowledge of IP-based video surveillance system in LAN environments.
• Web portal administration (CMS solutions (Joomla, iSite)).
• Good knowledge for following antivirus tools:
- Symantec Endpoint Preotection,
- Malicious Software Removal Tool,
- Norton Power Eraser.
• Actively participate in the application and implementation of quality systems (ISO 9001:2008)
• Knowledge, configuration, administration, and support for Infosys products:
- Installation and basic configuration Infosys ERP solutions
- Support for the segment of mobile applications
- Support for the segment connection to POS scales
- Support for a segment of peripheral equipment including printers, scanners, various types of barcode readers, POS peripherals and fiscal devices
• Knowledge of the client operating system (MS Windows platform): Windows XP, Windows Emdedded XP, Vista.
• Knowledge of Oracle client network services
• Knowledge of MS Office (2003/2007) tools (Word, Excel, Access, Visio, Project )
• Knowledge of e-mail protocols and e-mail clients
• Excellent knowledge of communications technologies and devices (ADSL technology and devices, wireless technologies and devices)
• Knowledge of VoIP hardware and software clients, VoIP analog adapter and other VoIP equipment on the client side - support for VoIP systems.
• Ability to use tools available for remote access (various VNC-based software tools, tools based on the Windows Terminal Services and other ways of providing remote support).
• Good knowledge of IP-based video surveillance system in LAN environments.
• Web portal administration (CMS solutions (Joomla, iSite)).
• Good knowledge for following antivirus tools:
- Symantec Endpoint Preotection,
- Malicious Software Removal Tool,
- Norton Power Eraser.
• Actively participate in the application and implementation of quality systems (ISO 9001:2008)
March 2008
To September 2009
Assistant Professor
at University of Bihać
Location :
Bosnia and Herzegovina
Informatics, C++ Programming, Algorithms and Programming
December 2007
To October 2008
Internship
at Infosys ltd
Location :
Bosnia and Herzegovina
• Assembly hardware (desktop computers, servers, laptops).
• Installation and configuration of operating systems (Windows OS, Windows Server 2008, Windows Mobile, Linux).
• Diagnose and troubleshoot malfunctions in hardware and software.
• Installation of computer networks, cabling, physical installation of patch panels, servers and other network and computer active and passive equipment.
• Administration of Web servers.
• Support and administration for VoIP systems.
• Good knowledge of IP-based video surveillance system in LAN environments.
• Web portal administration (CMS solutions (Joomla, iSite)).
• Good knowledge for following antivirus tools:
- Symantec Endpoint Preotection,
- Malicious Software Removal Tool,
- Norton Power Eraser.
• Conducting research and advising on existing levels of implementation for certain products and services and the assessment of the potential market and future trends.
• Installation and configuration of operating systems (Windows OS, Windows Server 2008, Windows Mobile, Linux).
• Diagnose and troubleshoot malfunctions in hardware and software.
• Installation of computer networks, cabling, physical installation of patch panels, servers and other network and computer active and passive equipment.
• Administration of Web servers.
• Support and administration for VoIP systems.
• Good knowledge of IP-based video surveillance system in LAN environments.
• Web portal administration (CMS solutions (Joomla, iSite)).
• Good knowledge for following antivirus tools:
- Symantec Endpoint Preotection,
- Malicious Software Removal Tool,
- Norton Power Eraser.
• Conducting research and advising on existing levels of implementation for certain products and services and the assessment of the potential market and future trends.
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