Consultant
Capgemini Technology Services India Limited
Total years of experience :12 years, 6 Months
Implementing and Troubleshooting Complex and Chronic issues like voice quality, call routing, IP Phone features & other UC Applications.
IP Telephony implementing VOIP technology, Unified Communications, VOIP Protocols as SCCP, SIP and MGCP
Working closely with Cisco TAC to resolve complex issues & unknown bugs on CUCM, Unity, Gateways & other UC
Creating and performing change requests to address the regular change activities like (Hardware replacement, Software and IOS upgrades, device & service restart and Issue specific configuration)
Monitoring Basic Performance of CUCM using RTMT.
Troubleshooting issue related to paging (Valcom 2001 and 2003)
Handling complex changes for IPT, Unified Communications. Install, configure, move, add, and Change of IP Telephone sets, fax and internet connections for EO offices and Facilities based on approved requests
Provide support for IP telephony to the end-users; troubleshooting, configuration changes, queries, etc.
Own and manage non-billable Release Management projects, including planning, budget and resources on Business Together and Contact Centre services.
Approve and recommend releases for deployment, Communicate with and manage the expectations of Stakeholders during the planning and rollout of new Releases
Manage Projects for all release management, Participate in Change Advisory Board (CAB) meetings when needed Act as Release Management single point of contact for all Business Together & Contact Center products within CS&O.
Worked on CISCO VOIP network and provided high, medium, low level Network Support.
Configuration and modification (MACD) on Cisco Unified Call Manager. Hands on with IPCC functions related to adding IPCC Agent and Supervisor in AW.
IPCC- ADD/Modify Supervisor configuration, Add agent to CUIC reporting & provide reporting and dashboard access to Supervisor in CUIC. CAD and Supervisor Password Reset
Configure dial plan with calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules and translation profiles.
Cisco Unity Connection for VM configurations, Configuration of services like SNR, Busy Lamp Field.
Configuring Hunt group, Pickup Group, Manager /assistant, Short Cut Numbers/Device profile.
Co-ordination with different Teams within Orange for getting the changes implemented on UCCX Components in CUCM required for site implementation: Device pool, Calling Search Spaces, Partition.
Worked on BAT Tool, ADD/Delete/Modify User profiles, Creating hunt group, pickup group, speed dial, voicemail.
Identified and resolved problems on Cisco supported Products.
Phone registrations issues with CUCM.
Voice mail profile creation, call forward, CIPC changes.
Implementing Other CUCM Voice Applications (Extension Mobility, Device Profile etc).
Responsible for all incoming ticketing alerts and customer follow ups.
4 years of engineering degree in electronics and communication along with projects and seminars. achieved 70% marks in my engineering degree.
• Intermediate from SS Inter College, Nanpara in 2005.
• High School from SRJ Inter College, Nanpara in 2003.
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