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Muhammad Adnan  Abbasi, Restaurant supervisor

Muhammad Adnan Abbasi

Restaurant supervisor·Gorash Hotel

Saudi Arabia

Bachelor's degree, Safety Management

Work experience

Total years of experience: 8 years, 7 months

Restaurant supervisor

July 2021 - November 2023

Gorash Hotel

Khamis Mushait, Saudi Arabia

July 2021 - November 2023

Highly dedicated and customer-focused Assistant Restaurant Supervisor with over 13 years of progressive experience in
the hospitality industry across renowned hotels in Saudi Arabia, , and Pakistan. Proven expertise in team leadership,
guest service excellence, and operational efficiency. Skilled at supervising staff, maintaining service quality, and
implementing hotel policies to ensure outstanding guest satisfaction and smooth restaurant operations.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Assistant Restaurant Supervisor

July 2021 - November 2023

Gorash Hotel

Khamis Mushait, Saudi Arabia

July 2021 - November 2023

• Supervised day-to-day restaurant operaPons, ensuring adherence to hotel service standards.
• Managed staff schedules, delegated tasks, and conducted daily briefings for seamless service.
• Trained and mentored team members to enhance service quality and guest experience.
• Coordinated with the kitchen and management to handle guest complaints and special requests.
• Ensured hygiene, safety, and compliance with health regulaPons.

Company industry:
Hospitality & Accomodation
Job role:
Management

Captain

December 2019 - April 2021

Millennium Al Aqeel Hotel

Medina, Saudi Arabia

December 2019 - April 2021

• Led the service team during peak hours and special events.
• Assigned table secPons and monitored staff performance.
• Assisted in menu presentaPon, upselling, and guest interacPon.
• Maintained smooth coordinaPon between service and kitchen staff.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Senior Waiter

December 2016 - November 2019

Hotel Crowne Plaza Madinah (IHG)

Medina, Saudi Arabia

December 2016 - November 2019

• Delivered excepPonal guest service, exceeding brand standards.
• Assisted captains and supervisors in overseeing secPons.
• Trained junior waiters on menu knowledge and service techniques.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Waiter

January 2015 - September 2016

Al Aqeeq Arac Hotel

Medina, Saudi Arabia

January 2015 - September 2016

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

SWEDISH College

January 2013

January 2013

Bachelor's degree, Safety Management

Pakistan

abbottabad board

April 2012

April 2012

Bachelor's degree, Arts

Pakistan

BISE

January 2012

January 2012

High school or equivalent, Art

Pakistan

BISE

January 2010

January 2010

High school or equivalent, Actuarial Science

Pakistan

Skills

BRAND IDENTITY
Intermediate
BRAND IDENTITY
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
KNOWLEDGE MANAGEMENT
Intermediate
KNOWLEDGE MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
ORGANISATIONAL POLICIES
Intermediate
ORGANISATIONAL POLICIES
Intermediate
PROCESS SAFETY
Intermediate
PROCESS SAFETY
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
SUPERVISION
Intermediate
SUPERVISION
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
Banquets
Expert
Banquets
Expert
Catering
Expert
Catering
Expert
Operation
Expert
Operation
Expert

Languages

Arabic

Expert

Urdu

Beginner

English

Expert