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Jamil Ahmed, Operations Project Manager

Jamil Ahmed

Operations Project Manager·SRACO Human Resources Co.

Saudi Arabia

Diploma, Operations Management

Work experience

Total years of experience: 12 years, 6 months

Operations Project Manager

November 2024 - Present

SRACO Human Resources Co.

Jeddah, Saudi Arabia

November 2024 - Present

• Directly oversee HR operations for a workforce of 340+ staff with 99% accuracy, reducing discrepancies by 20%. (Employees from Egyptian, Jordanian, Indian, and Pakistani for the Saudi Binladin Haramain Division.)
• Spearhead the end-to-end mobilization lifecycle, including recruitment, visa processing, PPE arrangement, and site-level onboarding.
• Ensure 100% regulatory compliance by managing Qiwa registrations, Iqama renewals, and Chamber of Commerce attestations.
• Administered accounts payable and expense reporting, ensuring 100% financial accuracy and timely processing across regional projects.
• Strengthening client relationships through weekly site visits and performance monitoring, resulting in proactive issue resolution and contract stability.

Company industry:
Human Resources Outsourcing

Client Relationship & Project's Operation Manager

September 2023 - November 2024

SRACO Human Resources Co.

Dammam, Saudi Arabia

September 2023 - November 2024

• Directed HR Operations for 2, 000+ employees across the Consulting and Industrial Services
divisions in Dammam.
• Managed manpower for 2, 000+ workforce, improving mobilization efficiency by 75%.
• Standardized administrative workflows for large-scale staff onboarding, contract signatures, and
Qiwa platform compliance. Served as the primary Stakeholder Liaison between sister companies and external clients to
resolve complex HR and financial issues.
• Optimized payroll and mobilization logistics for a multi-national workforce, maintaining strict
adherence to Saudi Labor Law while reducing processing time and improving operational efficiency.
• Led a 2, 000-employee operations team in an SLA improvement initiative that streamlined
workflows and cut response times by 25%, significantly increasing client retention.

Company industry:
Human Resources Outsourcing

Client Relationship & Project's Operation Manager

January 2023 - November 2024

SRACO Consulting & Industrial Services (CSD & ISD)

Dammam, Saudi Arabia

January 2023 - November 2024

• Directed HR Operations for 2, 000+ employees across the Consulting and Industrial Services divisions in Dammam.
• Managed manpower for 2, 000+ workforce, improving mobilization efficiency by 75%.
• Standardized administrative workflows for large-scale staff onboarding, contract signatures, and Qiwa platform compliance.
• Served as the primary Stakeholder Liaison between sister companies and external clients to resolve complex HR and financial issues.
• Optimized payroll and mobilization logistics for a multi-national workforce, maintaining strict adherence to Saudi Labor Law while reducing processing time and improving operational efficiency.
• Led a 2, 000-employee operations team in an SLA improvement initiative that streamlined workflows and cut response times by 25%, significantly increasing client retention.

Company industry:
Administration Support Services

Regional Operation Coordinator

September 2017 - September 2023

INITIAL Saudi Group Company

Jeddah, Saudi Arabia

September 2017 - September 2023

• Streamlined regional operations, improving efficiency by 25% and reducing delays in Jeddah by
implementing process optimization strategies for daily management and administrative support.
• Managed cross-functional coordination teams, improving coordination efficiency and enhancing
project delivery timelines.
• Acted as a key stakeholder liaison to enhance internal communications and relationships.
• Administered accounts payable and expense reporting to maintain financial accuracy across
regional projects.
• Directed procurement and vendor coordination using ERP systems to manage supply chain
logistics and inventory levels.
• Reduced operational costs by controlling monthly office and project expenses, ensuring strict
adherence to budget and preventing scope creep.

Company industry:
Other Business Support Services
Job role:
Management

Mobilization Coordinator

September 2016 - September 2017

Initial Saudi Group Company

Jeddah, Saudi Arabia

September 2016 - September 2017

• Executed HR onboarding and lifecycle management for new project staff, including reporting and offboarding administration.

• Coordinated manpower logistics and site-level compliance to ensure all personnel met regulatory and project-specific requirements.

• Maintained timekeeping and payroll data for a diverse workforce, ensuring high accuracy in payroll input and data management.

Company industry:
Administration Support Services
Job role:
Support Services

Client Service Representative

May 2015 - August 2016

KOLACHI Restaurant (DHA Do Darya)

Karachi, Pakistan

May 2015 - August 2016

• Managed high-volume reservations and seating coordination in a fast-paced environment, focusing
on guest experience and priority management.
• Built client loyalty through effective relationship building and provided conflict resolution to
maintain quality control standards.
• Facilitated inter-departmental liaison to ensure seamless service delivery and handled guest
feedback for continuous quality assurance.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Call Center Agent

January 2014 - December 2015

14th Street Pizza

Karachi, Pakistan

January 2014 - December 2015

Taking Delivery Orders and Dealing complaints etc

Company industry:
Catering, Food Service, & Restaurant
Job role:
Medical, Healthcare, and Nursing

Education

IESE Business School – University of Navarra

March 2026

March 2026

Diploma, Operations Management

Spain

University of Navarra

January 2026

January 2026

Diploma, Business And Management

Spain

Alison Schooling System

September 2022

September 2022

Diploma, Operations Management

Ireland

Sindh Maderssa ul Islam School

January 2014

January 2014

High school or equivalent, Computer Science

Pakistan

Skills

Microsoft Excel
Expert
Microsoft Excel
Expert
Office Work
Expert
Office Work
Expert
Project Work
Expert
Project Work
Expert
Operation Management
Expert
Operation Management
Expert
Problem Solving
Expert
Problem Solving
Expert
Problem Solving
Intermediate
Problem Solving
Intermediate
Microsoft Office, Communication, Adobe Photoshop, Employee negotiations, Customer Complaints
Intermediate
Microsoft Office, Communication, Adobe Photoshop, Employee negotiations, Customer Complaints
Intermediate
Project management, Employee Management, Operations Management,
Intermediate
Project management, Employee Management, Operations Management,
Intermediate
Team management, Data Extraction, Problem Solving, Excel Formulas
Intermediate
Team management, Data Extraction, Problem Solving, Excel Formulas
Intermediate
Data Tracking, Project Operations Management
Intermediate
Data Tracking, Project Operations Management
Intermediate
Project Administrator
Expert
Project Administrator
Expert
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
CONTRACT NEGOTIATION
Intermediate
CONTRACT NEGOTIATION
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
RISK MITIGATION
Intermediate
RISK MITIGATION
Intermediate
SALES
Intermediate
SALES
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
WORKFORCE MANAGEMENT
Intermediate
WORKFORCE MANAGEMENT
Intermediate
HUMAN CAPITAL
Intermediate
HUMAN CAPITAL
Intermediate
LABOR LAW
Intermediate
LABOR LAW
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate

Languages

English

Intermediate

Arabic

Intermediate

Urdu

Beginner

Hindi

Beginner

Bengali

Beginner

Punjabi

Beginner

Memberships

Project Management Institute

Project Manager 8386209

March 2026

Training and Certifications

Certifications
Affiliate Marketing Course
Business Analysis & Process Management
GenAI
AI Overview
Google AI
Google Project Management Professional Certificate
Project Management Professional (PMP) Certification Candidate –
Operations Management Program
Operations Management Certification
Generative AI Overview for Project Managers
Google Project Management Professional Certificate
Project Management Professional (PMP) Certification Candidate
Project Resource Management
Jun 2025
Project Management foundations
May 2024

Hobbies and interests

Nothing

Best Employee of the Year in Previous Company