IT Network & Support technician
Transguard Group
Total years of experience :24 years, 4 Months
• Manages network operations to include: troubleshooting connectivity problems; installing & maintaining routers, firewalls and switches; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc. Performs routine preventive maintenance on hardware and software.
• Install, configure, and maintain production servers, backup servers, file servers, Ethernet networks, network cabling, and other related equipment, devices, and systems;
• Plan and implement network security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users.
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
• Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
• Document network problems and resolutions for future reference.
• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
• Installation of CCTV camera system to all locations controlled by company & provide troubleshooting services as CCTV technician.
Training:
• Emirates Group Safety - Certificate Attendance - 2013 “Fire Safety & Emergency Response Procedure.”
• Customer Service training from Emirates Aviation College.
• Self Defense Training from Emirates Aviation College.
• Courtesy Training from Emirates Aviation College.
• First Aid Training From Emirates Aviation College.
• Installation/deployment and troubleshooting LAN and WAN related Issues.
• Configuration of Layer 3 protocols RIP, OSPF, EIGRP, BGP and static routing on Cisco 2800, 3800 and 7200 series.
• Link installation and troubleshooting with LM vendors.
• Configuration of Layer 3 VPNs IPsec, Get VPN, SSL VPN and DMVPN.
• Professional Level Configuration on ASA Firewall, Pix Firewall and IPS.
• Cisco switch configuration in particular VLAN configuration/troubleshooting.
• Configured Layer 2 protocols VTP, STP, VLANs, Ether-channel and handled multilayered switches.
• Worked on Cisco Catalyst 2950, 3550 and 3560.
• Responsible for Communication protocol, configuration, integration, security.
• Investigating, Diagnosing and resolve all network problems.
• Support Field Engineers in field related network Issues.
• installation, Configuration & administration of Asterisk, Trixbox & Go-autodial VOIP servers.
• installation, Configuration & administration of Microsoft Domain controller & FTP server.
• IT instructor of professional certifications i-e, CCNA, CCNA Security, CCNP, Linux Administration, RHCT, MCSE.
• Provided design of both physical and logical network, optimizing performance, and implementation strategies including rebuilding the entire network infrastructure across four remote locations redesigning all Switches and Routers. Redesigned IP and bandwidth management strategy.
• Administrate Catalyst 2950, 3550, 3750 switches, Cisco 3725, 2800 & 1700 router, Cisco ASA Firewall, MS ISA Server, MS Exchange Server. Monitor the implementation of all IT Security Systems. Implemented traffic filters on Cisco routers using Standard and Extended access-list.
• Set up VLANs and configured ISL trunk on Fast-Ethernet channel between switches. Provided WAN/LAN/VLAN, NAT support including installation and maintenance to users in a Cisco network environment. Prepared and developed technical documentations and security policies for the organization.
• Administrate and maintain the group of Windows 2000/2003 high availability servers ensuring uptime, applications & operating system patches, maintenance releases, applying appropriate security policies, Group Policy Objects (GPO), and performing backup and recovery duties. Maintain user’s log.
• Review database performance parameters. Perform security administration from database/ application server side. Run regular audits on all systems and network devices.
• Troubleshoot operating system, network connectivity, and end-user problems. Provide technical support and user training to more than 100 company users. Manages external technology projects.
• Develops and maintains technology policies, standards and procedures manual; develops and maintains related technology checklists.
• Provides Desktop Support For End Users in LAN Environment
• Installation/deployment and troubleshooting LAN and WAN related Issues
• Configures and installs new network hardware in support of the initiatives.
• Supporting users for everyday and every time Network related problem
• Configuration for Layer 3 protocols RIP, OSPF, EIGRP, BGP and static routing on Cisco 1800, 2600, 2800, 3800 and 7200 series.
• Configuration of Layer 3 VPNs IPsec, Get VPN, SSL VPN, DMVPN,
• Professional Level Configuration on ASA Firewall, Pix Firewall.
• Cisco switch configuration in particular VLAN configuration/troubleshooting.
• Configuration & monitoring of Cisco Catalyst 2950, 3550 and 3560 Switches.
• Responsible for Communication protocol, configuration, integration, security.
• Investigating, Diagnosing and resolve all network problems
• Upgrading and repairing faults on networks and peripheral devices.
• My Responsibility was to maintain hardware of lab, OS & software installation, Troubleshooting, and guiding students during their lab exercise.