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Aeron Hernandez, Customer Service Representative

Aeron Hernandez

Customer Service Representative·Alorica,

Philippines

Bachelor's degree, Psychology)

Work experience

Total years of experience: 2 years, 0 months

Customer Service Representative

January 2024 - December 2024

Alorica,

Quezon City, Philippines

January 2024 - December 2024

-International (Tier 2 agent, Technical Support)
-Responsible in taking calls and assisting customers with their Accounts,
Bills, Technical Issues with Services and Devices.
-Helped customers explain their bill, troubleshoot devices, and manage their
phone services
-Have passed metrics consistently
Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Representative

January 2022 - December 2022

VXI,

Quezon City, Philippines

January 2022 - December 2022

(Telecommunications, Financial Account,
Sales)
-Responsible for taking calls and assisting customers with their accounts
such as bills, account plans, account information, ordering products, tracking
deliveries, and device troubleshooting to some extent.
-Have always successfully passed VOC metrics consecutively.
Company industry:
Call Centers & Customer Care Outsourcing

Education

University of the East

January 2026

January 2026

Bachelor's degree, Psychology)

Philippines

University of the East

June 2020

June 2020

High school or equivalent, Accounting and Business Management

Philippines

Skills

ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
BS 25999 STANDARD
Intermediate
BS 25999 STANDARD
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PROCESS OUTSOURCING
Intermediate
BUSINESS PROCESS OUTSOURCING
Intermediate
ENTHUSIASM
Intermediate
ENTHUSIASM
Intermediate
HEALTHCARE INDUSTRY KNOWLEDGE
Intermediate
HEALTHCARE INDUSTRY KNOWLEDGE
Intermediate
INJURY PREVENTION
Intermediate
INJURY PREVENTION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
PSYCHOLOGY
Intermediate
PSYCHOLOGY
Intermediate

Languages

Filipino

Native Speaker

English

Expert

Training and Certifications

Certifications
SENIOR HIGHSCHOOL