ERP Trainer
Nasser Bin Khaled
Total years of experience :14 years, 10 Months
• Responsible for creating manuals and materials needed for the ERP training.
• Creating of assessment forms and doing assessment for employees NBK Holding and it’s subsidiaries to be able to define the weakness and strength of each employees.
• Responsible for giving training for End users.
• Compile and produce statistical information and reports.
• Data encoding of Training and Events, and Personnel Development in SAP system for all NBK staff
• Support and Assistance on going LIVE projects.
• Created and Implemented video training material.
SAP - DBM; CRM and HR, FICO, Material Management
Kerridge : Purchase Ledger, Nominal Ledger, Sales Ledger. Service Contract
RMS
Secretary/Administrative Officer/Customer Service/Data entry Operator
October 2006 - October 2009
Duties and Responsibilities:
• Serve as secretary to the manager; greet visitors and answer telephone, provide information; keyboard correspondence and related matters; prepare and maintain files and records.
• Prepare general correspondences, memorandums, reports, schedules, purchase orders and other materials from rough draft, copy, marginal notes or verbal instruction.
• Answer correspondence as directed by the manager.
• Maintain appointment calendar, schedule appointments, conferences, and meetings.
• Check and review a variety of data for accuracy, completeness and conformity to established standards and procedures.
• Collect and prepare data for records and reports.
• Maintain records and generate appropriate reports.
• Compile and produce statistical information and reports.
• Make arithmetical calculations.
• Requisition supplies and materials for office and office copy equipment.
• Maintain financial transactions of office funds.
• Receive, route, sort, and process mail.
• Perform multi-pragmatic tasks successfully.
• Maintain filing system as required by manager.
• Creating non - stock list LPO and cheque settlement.
• Reconciling of Credit Notes and making summary of Invoice Receipt for CFO
• Preparing acknowledgement of Invoice Receipt for various Insurance Company
• Responsible for doing after service calls for the customers of QAC-MIT
• Resolving customers complaints and inquiries
• Inputting data for the job cards opened for all MIT cars
• Opening and closing job cards and doing the invoicing as a cashiering job.
• Analyzing conceptualizing and implementing all related activities to ensure sales turnover account share and profitability.
• Giving and setting appointments for customer.
• Making follow up calls for ready vehicles for released
• Creating DBM orders for SAP system
• Filing documents, doing estimates for service vehicles
• Updating and monitoring opened DBM orders for SAP for all service Branches
• Training new employees for SAP systems.
• Doing monthly weekly and daily service reports for the supervisor, manager and After sales manager
• Creating Customer Retention data and Reports.
Senior Customer Service Representative
TELETECH PHILS - UNITED AIRLINES ACCOUNT
EMPLOYEE SERVICE CENTER - PAY RECORDS
Bldg F S M Corp. Offices Macapagal Ave
Bay area 1000, Pasay City
January 2006 - August 2006
Duties and Responsibilities: • Responsible for computing of payrolls of flight attendants
• Including their premium pay, holding, understaffing, releasing of check, sick leave, vacation leave, reimbursement, and other related payroll concerns
• Personally handle and resolves payroll inquiries and disputes
• Making sure that we met the target handling time and after call work
• To provide the United Airline Flight Attendant in a polite, friendly, accurate and fast service
Telesales person- Team Leader
Event Coordinator / Supervisor
FISHERMAN'S WHARF BAR AND GRILL
Josephine Village Panamitan
Kawit Cavite
March 2002 - May 2005
Duties and Responsibilities
• Update existing movement and turnover of products
• Introduce new products, menus and bar drinks to guest and discuss business with the new clients, submit sales and marketing reports on weekly basis
• Checking competitor's privacy, ongoing promotional activities and marketing strategies
• Analyzing conceptualizing and implementing all related activities to ensure sales turnover account share and profitability
• Training and evaluation of employees on monthly basis
• Responsible for planning the event in the bar
• Gathering data for production event
• Personality handle and resolve customer complaints
• Doing telemarketing to introduce the company and product
• Responsible for the marketing and media promotion
• Hiring and Training of new employees
Administrative Assistant
WATERCAMP RESORT
Josephine Village Panamitan
Kawit Cavite
January 2000 - May 2005
Duties and Responsibilities: • Coordinate and perform a range of staff as well as operational support activities for the unit; serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.
• Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.
• Operate personal computer to compose and edit correspondence and memoranda from dictation, verbal direction, and from knowledge of established department/division policies; prepare, transcribe, compose, type, edit, and distribute agendas and minutes of meetings.
• Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which coordinating travel as well as lodging arrangements.
• Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports.
• Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries.
• Printing, maintenance, and other services.
• Train and lead student employees and lower graded staff, as and when required.
Customer Service Representative - Team Leader
ALL ASIA CUSTOMER SERVICE
Globe Telecom
Cabuyao Laguna
1997 - 2000
Duties and Responsibilities
• Personally handle and resolve subscribers complaint
• Giving accurate information of on going promotional activities of the company
• Provided support to the sales team, ensuring all sales and service objectives were met.
• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
• Worked with new customers in the development of new accounts and the implementation of new systems.
• Assisting in the development of new policies and procedures.
• Assisting in the training of new customer service representatives and associates.
• Performed market research surveys on customer needs and requirements.
• Prepared weekly sales reports for the sales team and sales management.
• Generate repeat business through successful client follow-up.
Computer Technological Center / Basic Computer / 1995
College of the Holy Spirit / BSND / 1991 - 1993
St. Joseph College / Secondary / 1987 - 1991
Julian Felipe Elem. School / Primary / 1981 - 1987