Key Accounts Manager
Essence Cosmetics
Total years of experience :12 years, 8 Months
• Developing a solid and trusting relationship between major key clients and company.
• Managing communications between clients and internal team, developing a complete understanding of key client needs.
• Strategic planning to improve client results.
• Anticipating key account changes and improvements.
• Establishing and overseeing internal budgets with the company and external budgets with the clients.
• Collaborating with the sales team to maximize profit by up-selling & cross-selling.
• Planning and presenting reports on account progress, goals, and quarterly initiatives.
• Meeting all client needs and deliverables according to proposed timelines.
• Analyzing client data and figures to take and recommend actions as needed in line with
the brand strategy and policy.
• Expanding relationships and bringing in new clients.
• Drive sales and profitability of the stores to achieve sales budgets and growth.
• Implement short and long-term business plans including new stores opening.
• Inventory management, maximize the sales through effective merchandising
and monitor loss prevention procedures implementation.
• Optimize and oversee operations to ensure efficiency.
• Implement brand guidelines & SOP.
• Coordinate supplying processes and negotiate to get additional support as required.
• Recruit, train, and appraise staff.
• Lead the stores team towards effective collaboration and attainment of targets.
• Meet the store sales and KPIs targets.
• Responsible for day-to-day operations.
• Complete store administration and ensure compliance with policies and procedures.
• Maintain outstanding store condition and visual merchandising standards.
• Maintain high levels of profitability through efficient control of expenses, loss prevention and reduce shrinkage.
• Organize, train and motivate the staff and restructure tasks to ensure efficiency.
• Ensure an excellent level of customer service, interact with customers and resolve complaints.
• Meet the store sales and KPIs targets.
• Responsible for day-to-day operations.
• Complete store administration and ensure compliance with policies and procedures.
• Maintain outstanding store condition and visual merchandising standards.
• Maintain high levels of profitability through efficient control of expenses, loss prevention and reduce shrinkage.
• Organize, train and motivate the staff and restructure tasks to ensure efficiency.
• Ensure an excellent level of customer service, interact with customers and resolve complaints.