Senior Systems Engineer
Solutions Middle East
Total years of experience :11 years, 7 Months
Hired as a full-time Systems Engineer following initial consulting role to manage and maintain Critical Application on cloud and On-Premise, ensuring 99.9% or better uptime. Evaluate, monitor and enhance IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity.
Provided presales consultant services for Information Exchange (Easisms, RightFax, Print Management)
Design and conduct Presales workshops for prospects.
Supporting sales team and partners in meetings and demo in a consultative Pre-sales role
Plan and manage Proof of concepts / Pilots.
Design and plan solution deployments.
Direct the execution of customer requirements from conception to its production deployment.
Manage customer relationship for effective Project delivery.
Provide cross functional training and coach the team.
24 X 7 availability on IT support Based on user demand.
Deliver technical product presentations to customers.
Conduct Proof of concept, Technical Presentation, Project Management for Information Exchange solutions (SMS, FAX, Print Management) in Middle East.
Provide Tier 2 and Tier 3 technical support onsite and remote for Information Exchange()
Define and develop project deliverables based on Statement of Work.
Skillfully creating high level technical documentation post the project deployment
Participated in migration of Mail server to Office 365 and provide support to End users.
Manages and Maintained Email accounts, Customization on Office 365.
Windows L2 in Production Support with 24/7.
Remote Administration - Remote Tools• Windows 2008/2008R2/2012/2012R2 OS Administration - L2
Managed Windows 2008R2 Active Directory, DNS, Windows 2008R2/2012 Cluster Troubleshooting - L2
IBM / HP /Dell Server Hardware Troubleshooting.
Windows ADS/WDS Deployment.
VMware VSphere 6
VSphere Install/Configure/Manager.
VMware HA & DRS.
Raid Configuration
Worked on Ticketing tools, Timely closure and updating the activities and resolution on ticket after each case.