Supervisor and Gifts Coordinator
Match Hospitality Consultants LLC
Total years of experience :10 years, 10 Months
Led a team of host/hostess staff, overseeing daily operations and ensuring a seamless guest experience.
Implemented and maintained high standards of customer service, resulting in positive reviews and increased
customer satisfaction scores.
Developed and executed training programs for new staff, emphasizing hospitality, professionalism, and effective
communication.
Collaborated with kitchen and waitstaff to streamline communication and enhance overall efficiency.
Managed reservations with Scantix Software and WHAS Software for seating arrangements, and guest inquiries to
optimize restaurant flow and occupancy.
Implemented and enforced lounge policies and procedures to maintain a safe and enjoyable environment for both
guests and staff.
Conducted performance evaluations, provided constructive feedback, and identified areas for staff development.
Coordinated with various departments to ensure the seamless delivery of gifts to stadiums from Warehouse.
Oversaw security operations for Al Thumama stadium matches during the FIFA World Cup, ensuring the safety of
staff, and spectators.
Managed a team of 30 security personnel, coordinating schedules, training, and performance evaluations.
Manged a team of 10 stagehands for storing and preparing gifts, Developed and implemented security protocols to
prevent theft, vandalism, and other incidents, resulting in a 0% incident rate.
Coordinated the distribution of gifts and promotional items to guests, ensuring timely delivery and accurate recordkeeping.
Managed inventory levels and ensured timely reordering of gift items to meet demand
Maintained accurate records of gift distribution, including recipient names and gift details
Worked closely with event organizers, sponsors, and other stakeholders to ensure that gift selections were
appropriate and aligned with brand values
Developed and implemented protocols for gift distribution, ensuring that gifts were delivered discreetly and in a
timely manner
Collaborated with other stadium staff to ensure that gift deliveries did not disrupt game operations or impact guest
experience
Coordinated with host, entertainment, venue, and logistics manager for implementing training programs for guest
services representatives, focusing on effective communication, conflict resolution, and problem-solving skills.
Conducted post-event evaluations to identify areas for improvement and make recommendations for future events
• Planning, developing & managing the design, content, and production of the digital materials of the organization
• Created A+Content and brand store on Amazon to drive SEO, grow customer knowledge, and increase revenue.
• Developed, managed, and maintained product information and seller platforms according to established standards and SEO best practices
• Ensure effective in-season management (stock analysis and balancing, markdown management, stock vs. sale performance)
• Monitoring and analyzing both, the best sellers and slow sellers and taking appropriate actions
Coordinating with Marketplace Support and Account Manager for daily ongoing activities.
• Managing Orders and giving instructions to team members regarding packaging and labeling work.
• Running Promotional Campaigns & Coupons for increasing sales and visibility.
• Maintaining Performance & Monitoring Relevant Reports.
• Managed photography studio and executed high-quality product photoshoots as per different requirements on different seller platforms.
• Managed e-commerce platform to update products description, monitoring inventory levels and orders.
• Analyzing various Marketplaces by monitoring competitors to achieve targets and improve category.
Managed full spectrum of Administrative responsibilities for office including office management and inter department coordination.
Coordination between inter-department i.e. procurement dept and projects dept for receiving and Preparation of Purchase orders.
Performed secretarial duties for Managing director for arranging call backs from client and setting up meeting and recording meeting minutes.
Prepared LPO and Invoices for our clients and suppliers.
Arranged travel arrangements which include visa preparations, hotels, tickets and pick up arrangements of Management, staff and visitors.
Assisted in HR department for preparing salary sheet as per WPS and various reports like Job Cost Sheet, Overtime manpower allocation report, purchases report -general and project based, petty cash expense report etc.,
Developed and initiated marketing materials such as brochures and pamphlets.
Managed and maintained documentations related to admin works such as Contracts, Trading
License, Tenancy Contract and the municipality documents etc. liaising with PRO for their renewal
Organized business itineraries, conferences, meetings and social functions
Recruited Staff which includes developing Job descriptions and person specifications,
preparing job adverts, checking application forms, short listing, interviewing and selecting candidates.
Maintained personnel files of employees and made sure its complete, visa renewals are checked & leave/ suspensions/ overtime are recorded.
Marketing Planning Preparation of monthly Advertisement schedule & Co-ordination with creative agencies for various creative work Actively participated in various launches of the company Coordinated, planned, and contributed at trade shows and special events Designed, developed, and implemented marketing and sales campaigns Wrote creative copy for catalogs, brochure, etc Researched and conceived newsletter articles Proofread and edited agreements and referenced written materials Worked with the technical team in creating a micro-website for the company Customer Relationship Management (CRM) Worked in the CRM Department and Back Office operations Responsible for proper CRM through timely addressing issues of the customers. Responsible for timely quality post and pre-sale services to the customers. Co-ordinate with associates for clearance of outstanding and other issues related to booking, commission and customers.
