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Nesrine Hanane AGHA, Sales Coordinator / Sales Support / Lead Qualifier

Nesrine Hanane AGHA

Sales Coordinator / Sales Support / Lead Qualifier·Wealth Tellers Businessmen Services

United Arab Emirates

Master's degree, Master’s Degree in Electrotechnics – Renewable Energie

Work experience

Total years of experience: 8 years, 5 months

Sales Coordinator / Sales Support / Lead Qualifier

January 2025 - Present

Wealth Tellers Businessmen Services

Dubai, United Arab Emirates

January 2025 - Present

Qualify incoming leads and assess business setup requirements for Mainland/Freezone/Offshore.
Handle high-volume calls and WhatsApp inquiries, ensuring fast follow-up and precise information.
Coordinate with Business Setup Advisors to hand over prospects and maintain smooth workflow.
Update CRM, track lead status, and ensure proper documentation.
Support sales team with scheduling, client reminders, and daily pipeline management.
Identify non-prospect cases and filter leads based on eligibility, budget, and activity requirements.
Maintain strong communication with clients to improve conversion and reduce drop-offs.
Company industry:
Business Support Services

Sales Manager

January 2023 - January 2025

Sarl Autocity

Algiers, Algeria

January 2023 - January 2025

Lead and coach a sales team to consistently meet and exceed monthly and annual revenue targets.
 Develop and execute sales and marketing strategies aligned with Stellantis’s regional objectives.
 Achieved and maintained a 100% Net Promoter Score (NPS) through superior customer relationship
management (CRM) and service delivery.
 Ensure compliance with Stellantis sales operations standards, processes, and reporting requirements.
 Strengthen long-term client relationships by delivering customized solutions and handling escalations
efficiently.
 Collaborate with supply chain and logistics teams to optimize product availability and order
fulfilment.
 Launch and promote new vehicle models, contributing to increased market share and brand visibility.
Company industry:
Automotive Dealership & Distributor

Event Organizer & Manager

January 2018 - January 2025

Royal Reception Hall

Algiers, Algeria

January 2018 - January 2025

 Planned, coordinated, and executed 80+ corporate and private events annually, ensuring flawless
operations and high client satisfaction.
 Managed budgets, vendor negotiations, and logistics, achieving cost efficiency while maintaining
service quality.
 Supervised event staff to ensure adherence to quality standards, timelines, and client specifications.
 Strengthened customer loyalty through effective communication, problem-solving, and client
service management.
Company industry:
Events Management

Education

University of Science and Technology SALHI AHMED

July 2020

July 2020

Master's degree, Master’s Degree in Electrotechnics – Renewable Energie

Algeria

University of Science and Technology SALHI AHMED

July 2018

July 2018

Bachelor's degree, Bachelor’s Degree in Electrotechnics

Algeria

Hamidet high school

July 2015

July 2015

High school or equivalent, Scientific Baccalaureate

Algeria

Skills

Renewable Energy
Expert
Renewable Energy
Expert
Planning and Organizational Skills
Expert
Planning and Organizational Skills
Expert
Event Management
Expert
Event Management
Expert
Customer Service
Expert
Customer Service
Expert
Sales Management And Business Development
Expert
Sales Management And Business Development
Expert
Research and development in renewable energy systems
Intermediate
Research and development in renewable energy systems
Intermediate
Leadership and team management
Expert
Leadership and team management
Expert
Customer relationship and communication
Expert
Customer relationship and communication
Expert
Marketing and strategic planning
Intermediate
Marketing and strategic planning
Intermediate
Ability to work in a fast-paced environment
Expert
Ability to work in a fast-paced environment
Expert
Software : MATLAB/Simulink, PVSYST, HOMER, PVGIS, SketchUp, Microsoft Office Suite, GV10.
Expert
Software : MATLAB/Simulink, PVSYST, HOMER, PVGIS, SketchUp, Microsoft Office Suite, GV10.
Expert
Strong organizational and multitasking abilities
Expert
Strong organizational and multitasking abilities
Expert
Polished appearance and professional manners
Expert
Polished appearance and professional manners
Expert
Polite, respectful, and courteous
Expert
Polite, respectful, and courteous
Expert
Efficient, flexible, and responsible
Expert
Efficient, flexible, and responsible
Expert
Team-oriented with a collaborative mindset
Expert
Team-oriented with a collaborative mindset
Expert
AUTOMOTIVE INDUSTRY
Intermediate
AUTOMOTIVE INDUSTRY
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
COMPUTER AIDED ENGINEERING CAE
Intermediate
COMPUTER AIDED ENGINEERING CAE
Intermediate
CORPORATE FORECASTING
Intermediate
CORPORATE FORECASTING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
EVENT MANAGEMENT
Intermediate
EVENT MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
SALES MANAGEMENT
Intermediate
SALES MANAGEMENT
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Expert
Customer Service
Expert
Administration
Intermediate
Administration
Intermediate
Sales
Intermediate
Sales
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Preparation
Intermediate
Preparation
Intermediate
Project Management
Intermediate
Project Management
Intermediate
Teamwork
Expert
Teamwork
Expert
AUTOMOTIVE INDUSTRY
Intermediate
AUTOMOTIVE INDUSTRY
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
COMPUTER AIDED ENGINEERING CAE
Intermediate
COMPUTER AIDED ENGINEERING CAE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
EVENT MANAGEMENT
Intermediate
EVENT MANAGEMENT
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
SALES MANAGEMENT
Intermediate
SALES MANAGEMENT
Intermediate
SALES OPERATIONS
Intermediate
SALES OPERATIONS
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
English
Intermediate
French
Expert
Korean
Beginner
Turkish
Beginner

Training and Certifications

Certifications
Digital Marketing Certificate
Service Excellence and Communication Fundamentals
PV System Design and Implementation
Solar System Design Using SketchUp
FIAT/OPEL Sales Manager
First aid
Middle Management
Digital Marketing Certificate
Service Excellence and Communication Fundamentals
PV System Design and Implementation
Solar System Design Using SketchUp
FIAT/OPEL Sales Manager
First aid
Middle Management – Stellantis Accreditation Program
Transforming Learning with Microsoft Teams Certificate
Show credentials
TCF Test de connaissance du Français
Nov 2022 - Nov 2024
GOOGLE marketing certificate
Jul 2021
Certificat of Award English for Career Development Fall 2021
Dec 2021
Certificate of Completion The Foundations of Communication
Dec 2021
Certificate of Achievement_The Fundamentals of Customer Service
Dec 2021
CERTIFICAT PHOTOVOLTAIQUE FUNDAMENTALS
Dec 2021
Show credentials
Certificate Of Solar Energy System Design Using PVSYST
Sep 2023
Show credentials
Certificat of PV projects from design to delivery
Sep 2023
Show credentials
Certificate of achievement of sustainability & renewable energy technologies _MCREEE
Dec 2023
Show credentials
Quality Attitude
Jul 2024
Show credentials
ADAS MASTER 2 Stellantis
Oct 2024
Show credentials
Stellantis Operational Standards
Dec 2024
Show credentials
Organize your activity and develop your business - Stellantis
Dec 2024
Show credentials
Animate your teams - collective rituals - Sales Manager Stellantis
Dec 2024
Show credentials

Hobbies

  • Traveling and Cultural Exploration Passion for exploring new destinations, understanding diverse cu