Relationship and Incident Manager
Cisco
Total years of experience :10 years, 8 Months
Coordination with engineer and customer the resolution of high priority incidents.
Preparation of formal communication distributed to the client.
Production and maintenance of the Major Incident Communication Plan.
2011 January/May
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Senior IT Analyst - ACS of Poland, A Xerox Company
Support and inventory control of applications
Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users.
5CA, Buenos Aires- polyglot (French, Spanish and Polish) agent for Activision (Call of Duty Modern Warfare 3) and Product Specialist of Gameloft Games.Technical support • Responding to customer inquiries, providing complete and accurate responses
• Resolving customer complaints and issues
HCL Technologies, Zabierzów, -IT analyst with French and Spanish for BIOMERIEUX Company Support and inventory control of applications
5CA Buenos Aires, customer service and translations
2010 May/December
2010 January/May
2009 September/December
2008 January/June
Capgemini, Cracow-buyer- Procurement Desk for Switzerland
Examines and analyzes departmental purchase requisitions for completeness and accuracy of information; contacts department or initiator to clarify or complete information
Partenaire Pologne, Cracow- Prospection in Poland for French Enterprises -administration, events organization, translation
Centre Georges Pompidou- Museum of Modern Art-Paris-organization of private view, reception
Popesco/Popfax, Paris- internship-translation, marketing and web marketing
Université Libre de Méditerranée -Casablanca, Morocco- Journalism workshop about peace talks in the Mediterranean region. Master in French literature -Cracow, Poland-Uniwesytet Pedagogiczny - Poetry translation and French cinema
2003October- 2008December Postgraduate studies- Teaching Polish as a foreign language- Uniwesytet Pedagogiczny- Krakow, Poland Master in International Challenges at Sorbonne -Pantheon and Cergy-Pontoise University (France), Migrations, Globalization, Post-colonialism, Polish- German challenges.
