Ahmad AlMatar

Manage the full client contract lifecycle: conduct annual scope reviews, assess changes in branch count and
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service volume, and recommend pricing adjustments to protect company margins.
Review and vet service agreements across multiple clients to ensure favorable legal and commercial terms
before execution.
Conduct field visits to SME projects funded by the National Fund for Small and Medium Enterprises, assessing
operational status, identifying challenges, and advising owners on applicable government support programs
and regulatory updates.
Coordinate with external law firm on active legal cases, tracking progress and ensuring timely follow-up on
proceedings involving the company or its clients.
Handle recruitment, interviewing, candidate selection, onboarding, and offboarding for the organizations
staff.
Coordinated the production of the الخامس الباب podcast series: managed guest outreach, designed
invitations, oversaw filming logistics, and handled post-production video editing.

Ran full-cycle HR operations for 1, 300+ employees (including ~950 equipment operators) with a team of 8 HR
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staff across two subsidiaries, covering personnel administration, leave management, payroll coordination,
government relations, and employee relations.
Took over a stalled HRIS implementation when the HR director went on leave: personally gathered
requirements from every department, coordinated with the software vendor, built a task distribution plan for
the team, and delivered a fully operational system in 2 weeks — the previous estimate had been 6 months.
Proposed and drove the adoption of an employee self-service portal, overcoming resistance from department
managers through hands-on stakeholder engagement. The system eliminated paper-based leave requests
and significantly shortened the approval cycle.
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Built and managed a company-wide annual leave planning process: collected departmental schedules,
tracked compliance, and provided accounting with accurate leave provision figures for budgeting.
Supervised government relations staff handling work permit renewals and residency processing for the entire
workforce, and implemented system-based alerts (1-month and 2-month advance) to prevent visa lapses.
Maintained oversight of IT operations (3-person team) ensuring stable infrastructure, system uptime, and IT
procurement.
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Managed a 3-person IT team handling daily technical support, network troubleshooting, system
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administration, and IT procurement for the organization and select Alghanim group subsidiaries.
Consolidated multiple standalone physical servers into a virtualized infrastructure with disaster recovery,
reducing hardware costs from ~24, 000 KD to ~7, 000 KD — a 70% saving.
Identified and sourced the HRIS vendor that would later be fully implemented under the HR role, laying the
groundwork for the companys HR digital transformation.
Served as the primary technology liaison to the executive team, translating technical requirements into
business-aligned recommendations.
Managed vendor relationships for IT equipment, software licensing, and service contracts, negotiating terms
and ensuring timely delivery.

Grew from front-line technical support to systems-level responsibilities over 12 years within a 30-person IT
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department serving a large-scale trading and contracting operation.
Provided hands-on support for enterprise systems, network infrastructure, and IT requirements across
multiple project sites.
Managed help desk operations, desktop troubleshooting, user account administration, and hardware
provisioning for new employees.
Maintained enterprise backup and disaster recovery systems to ensure business continuity and data
protection.