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ahmad alshami, Jordan Training Officer Assistant

ahmad alshami

Jordan Training Officer Assistant·Freelance

Jordan

Bachelor's degree, Business Adminstration

Work experience

Total years of experience: 20 years, 11 months

Jordan Training Officer Assistant

May 2016 - Present

Freelance

Amman, Jordan

May 2016 - Present

Coordinate between United States Security Coordinator Office ( USSC ), Public Security Directorate ( Jordan Police ) and Palestinian Security Forces - Training Project.
Company industry:
Primary, Prep, & Secondary School
Job role:
Other

Interpreter & Training Assistant

November 2014 - May 2016

Freelance

Amman, Jordan

November 2014 - May 2016

Interpreter between Mobile Training Team ( DynCorp) & Public Security Directorate ( Jordan Police Instructor ) Palestinian security forces training project.
Training Assistant with Mobile Training Team.
Company industry:
Translation & Document Processing
Job role:
Other

Freelancer

December 2011 - November 2014

Private

Amman, Jordan

December 2011 - November 2014

Coordinator between Jordan - Libya, Egypt, and Iraq. Main Project is managing training project for government employees and Military members from Libya in engineering field in addition of being a liaison for the project in Amman. Further to, Dealer between Jordan - Egypt and Iraq in Oil and Gas Sector, and food supplies sector.
Company industry:
Management Consulting
Job role:
Management

Senior Customer and Sales Officer ( Assistant Branch Manager )

December 2009 - November 2011

Bank of Jordan

Amman, Jordan

December 2009 - November 2011

1- Manage Customer and sales employees in the main branch.
2- lead sales team to meet bank goals.
3- Implementing marketing strategy.
4- Implementing the quality of service standards.
5-Monitoring the level of quality of service.
6- Monitoring the implementation the operation process in the branch.
7- Manage the team of cash area in the main branch.
Company industry:
Banking
Job role:
Customer Service and Call Center

Junior Relationship Manager

May 2008 - December 2009

Standard Chartered Bank.

Amman, Jordan

May 2008 - December 2009

1- Manage customers insurance portfolio.
2- Manage product campaigns with sales teams ( Accounts, Insurance).
3- Support the team of current and saving accounts department.
Company industry:
Banking
Job role:
Sales

Senior Customer Service Officer.

June 2004 - March 2007

Arab Bank PLC.

Amman, Jordan

June 2004 - March 2007

1- Managing cash transactions.
2- Leading customer service officers (6) .
3- Implementing marketing strategy.
4- Monitoring the level of quality of service.
5- Implementing the quality of service standards.
Company industry:
Banking
Job role:
Customer Service and Call Center

Education

Yarmouk University

January 2004

January 2004

Bachelor's degree, Business Adminstration

Jordan

GPA (percentage): pass%

GPA (percentage): pass%

Business Adminstration minor Accounting

Skills

Customer Orientation
Expert
Customer Orientation
Expert
Leadership
Expert
Leadership
Expert
Communication Skills
Expert
Communication Skills
Expert
Teamwork
Expert
Teamwork
Expert
Developments
Expert
Developments
Expert
Microsoft Office.
Expert
Microsoft Office.
Expert
time management
Expert
time management
Expert
leadership skills
Expert
leadership skills
Expert
communication skills
Expert
communication skills
Expert
reporting
Expert
reporting
Expert
team work
Expert
team work
Expert
human relations
Expert
human relations
Expert
Customer Orientation
Expert
Customer Orientation
Expert
Leadership
Expert
Leadership
Expert
Communication Skills
Expert
Communication Skills
Expert
Teamwork
Expert
Teamwork
Expert
Developments
Expert
Developments
Expert

Languages

Arabic
Expert
English
Expert

Hobbies

  • Sport & Reading