Head Of Supply Chain development
Mosanada logistics Services
Total years of experience :17 years, 4 Months
• Leading all contracts logistics projects and implementation by working with customers to understand their needs, developing and implementing logistics solutions that meet those needs, and managing the day-to-day operations of the projects.
• Leading all customers solutions design and SOPs implementation.
• Design and implement solutions that meet customer needs, as well as ensuring that the solutions are implemented and followed consistently by Ops team.
• Conducting Monthly, quarterly business review with customer based in their service level agreements and the agreed KPIs, reviewing the performance of the logistics operation against the agreed service level agreements and KPIs, and identifying areas for improvement.
• Developing and maintaining relationships with customers, suppliers and carriers.
• Manage and deliver the agreed budget for operations department.
• Develop and implement logistics strategies by developing long-term and short-term plans for the operation, as well as identifying and implementing ways to improve efficiency and effectiveness.
• Manage the operations team (warehouse & transport), hiring, training, and motivating them, as well as ensuring that they have the resources they need to do their jobs effectively.
• Oversee the day-to-day operations and monitoring inbound / outbound shipments ensuring that all deliveries are made on time and as per customers need.
• Work with suppliers and carriers, negotiating contracts, managing relationships, and resolving any issues that may arise.
• Analyze data and metrics to track the performance of the operation (warehouse and transport) and identify areas for improvement.
• Resolve problems and issues, troubleshoot problems, develop solutions, and communicating with stakeholders.
• Oversee safety and compliance to ensure logistics operation complies with all applicable safety and regulatory requirements.
• Lead Business development department strategically to maintain the company’s short and long-term growth.
• Provide Solutions and coaching as needed to achieve required standards and operational compliance by working with the operations team to ensure that the company's processes are in line with industry standards.
• Set revenue plan to meet organizational agreed budgets .
• Develop marketing plan to ensure customer aware about organization achievements and developments.
• Implement all operational needs for new customer to achieve customer standards implementations.
• Conduct presentations to potential clients, educating them on the value of using MLS to run their operations.
• Develop and maintain long term, trusted relationships with client and drive the engagement successfully, building relationships with clients, understanding their needs, and providing solutions that meet those needs.
• Work with Operations teams to ensure capacity/demand is managed to achieve revenue and profitability targets by working with the operations team to ensure that the company has the capacity to meet demand, and that it is profitable.
• Represent the company at key industry events as required and attending industry events to represent the company and build relationships with potential clients and partners.
• Build and maintain client relationships to ensure strong and sustained relationships and staying in touch with clients, understanding their needs, and providing solutions that meet those needs.
• Identifying and qualifying new leads and identifying potential customers who are interested in the company's products or services. Leads can be qualified by determining their needs, budget, and decision-making authority.
• Negotiating contracts and working with potential customers to agree on the terms and conditions of a contract. This includes the price, delivery terms, and payment terms.
• Responsible for the overall financial performance of the warehouse and transport operations, including all costs and revenues. I ensure that the operations are profitable and that they are in line with the budget that I have set.
• Oversee the day-to-day operations of the warehouse, as well as the transport of goods to and from the warehouse. ensure that the operations are safe, secure, and efficient. also ensure that the goods are handled and stored properly.
• Ensure that the warehouse complies with all safety regulations and that the health also ensure that the quality of goods is maintained through all warehouse and transport operations steps.
• Implemented Oracle warehouse management system (WMS) across multiple warehouses.
• Managing the warehouse staff. This includes hiring and training staff, setting performance goals, and providing feedback.
• Developing and implementing warehouse and transport policies and procedures.
• Working with other departments within the organization to ensure that the warehouse and transport operations are aligned with the organization's overall goals and objectives.
• Monitoring the performance of the warehouse and transport operations and identifying areas for improvement.
• Negotiating contracts with suppliers and carriers.
• Developing and maintaining relationships with customers and partners.
• Overseeing the safety and security of the warehouse and transport operations.
• Ensuring compliance with all applicable regulations.
• Monitoring all warehouses performance across the kingdom.
• Crafting and redesigning processes and procedures to improve efficiency and increase orders.
• Implements Key Performance Indicators and establishes focus areas.
• Manage on a day-to-day basis and support customer queries.
• Manage accounts by regularly consulting with vendors/partners to scale growth.
• Work with the marketing team to target partners to collaborate with to add value and drive growth.
Programme initiation and management
• Oracle WMS revamp for all MLS Warehouses.
• Space optimization for all MLS Warehouse across the kingdom.
• Activity based costing project to determine real cost/case.
• Inventory control skills gaps analyses.
• Managing all warehouse and transport operations for MLS Centre Region in addition to the Safety, Health and Quality functions:
o 50000m2 of warehousing with more than 13000 SKUs and 230 employees.
o Multiple racking systems and materials handling equipment: selective, VNA and radio shuttle.
• Full P&L control against own set budgets.
• Import, warehouse and distribute 1200 SKUs from 39 major brand suppliers (Unilever, Kraft, Kellogg’s, SC Johnson, etc.) to retail outlets throughout Jordan. 25000 pallet positions in 4 warehouse locations, 45 trucks and 170 employees.
• Re-engineered the warehousing and distribution operations, thus eliminating 95% of overtime worked, 35% of truck kilometers travelled, bringing inventory shrinkage dramatically down to below industry benchmark levels.
• Implemented the Infor WMS across all warehouses with all transactions wirelessly updated in real-time.
• Set up of rented satellite warehousing, removal of all stock from expensive 3PL warehousing in preparation of centralized Distribution Centre (currently under construction).
• Seamless take-on of 3 major product suppliers.
• Implementation of integrated route-to-market projects involving static distribution routing & scheduling, customer nominated delivery days integrated with sales cycles and preparation for fully automated dynamic routing in 2015.
• Building up and mentoring a very effective operational management team in an unusually taxing environment.
Modern Arab Distribution Ltd, is Part of the Nader Group, MADL consider the largest FMCG distributor in the Hashemite Kingdom of Jordan and it's import and distribute wide range of leader brands as following " Kraft, Kellogg's, Unilever, SC Johnson, Sunwhite rice, Savola oils, 3M, Pelicans, maxim's tuna, Hero's" .
•Import, warehouse and distribute 1200 SKUs from 39 major brand suppliers (Unilever, Kraft, Kellogg's, SC Johnson, etc.) to retail outlets throughout Jordan. 25000 pallet positions in 4 warehouse locations, 45 trucks and 170 employees.
•Re-engineered the warehousing and distribution operations, thus eliminating 95% of overtime worked, 35% of truck kilometers travelled, bringing inventory shrinkage dramatically down to below industry benchmark levels.
•Implemented the Infor WMS across all warehouses with all transactions wirelessly updated in real-time.
•Set up of rented satellite warehousing, removal of all stock from expensive 3PL warehousing in preparation of centralized Distribution Centre (currently under construction).
•Seamless take-on of 3 major product suppliers.
•Implementation of integrated route-to-market projects involving static distribution routing & scheduling, customer nominated delivery days integrated with sales cycles and preparation for fully automated dynamic routing in 2015.
•Building up and mentoring a very effective operational management team in an unusually taxing environment.
JDF operates sixteen duty free shops strategically located at the kingdom's land and sea borders, to serve both arriving and departing travelers; focused on meeting customers' retail shopping needs.
•Managed the 3000m2 central warehouse servicing the JDF shops.
•Managed 25 employees and implementing policies and procedures ensuring that receiving, picking, shipping and delivery fully accurate and on time.