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Ahmad  Alkhalil, Customer Service Representative

Ahmad Alkhalil

Customer Service Representative·Extensya,

Jordan

Bachelor's degree, Translation

Work experience

Total years of experience: 4 years, 11 months

Customer Service Representative

February 2022 - December 2025

Extensya,

Irbid, Jordan

February 2022 - December 2025

• Assisted clients in resolving inquiries and ensuring satisfaction.
• Managed customer cases requiring negotiation and professional communication.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Head Waiter

October 2022 - December 2022

Cochena Cafe,

Irbid, Jordan

October 2022 - December 2022

• Supervised staff to maintain efficient service and positive customer experience.
• Ensured clear communication between kitchen and service teams.

Company industry:
Hospitality & Accomodation

Customer Service Representative

February 2022 - June 2022

Extensya l Irbid

Irbid, Jordan

February 2022 - June 2022

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Cashier

January 2019 - December 2019

Fareha Market,

Irbid, Jordan

January 2019 - December 2019

• Managed daily financial transactions with accuracy.
• Provided helpful and friendly assistance to all customers.

Company industry:
Accounting

Education

Irbid National University

June 2025

June 2025

Bachelor's degree, Translation

Jordan

GPA (percentage): 78.7%

GPA (percentage): 78.7%

Skills

MARKETING
Intermediate
MARKETING
Intermediate
TRANSLATION
Intermediate
TRANSLATION
Intermediate
PUBLIC SPEAKING
Intermediate
PUBLIC SPEAKING
Intermediate
COMMUNICATION SKILLS
Intermediate
COMMUNICATION SKILLS
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CLIENT CONFIDENTIALITY
Intermediate
CLIENT CONFIDENTIALITY
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
EDITING
Intermediate
EDITING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
TRANSLATIONS
Intermediate
TRANSLATIONS
Intermediate

Languages

Arabic
Expert
English
Expert