Muliti-unit Manager
Azadea Group
Total years of experience :16 years, 5 Months
• Ensured company promotion, vision, and policies were consistently communicated and adhered to for continued compliance.
• Monitored brand development through new measures, implementing necessary business practices & processes for continued growth improvements. Diving deeply in effective spending mechanism, cutting overloaded cost, and most importantly sketching new sources of financial income.
• Implement, and participated in updating standard operations’ guide
• Played very constructive role by taking certain steps and initiatives to operate during Covid-19 Lockdowns, which was reflected positively on operation, and has been copied to be implemented at other stores.
• Closely monitored sales performance throughout each shift, providing guidance to staff members to improve sales performance as needed.
• Managed staff schedules and budgets for continued productive and profitable company running.
• Training, Cross-training, coaching, and setting development plan for all the team members
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
• Performed thorough inventory inspections and stock-take duties on regular basis, ensuring records of stock levels were consistently accurate in Oracle.
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Maintaining highest levels of hygiene, and food safety.
• Developed and led successful business culture focused on performance.
• Increased management’s effectiveness by recruiting, orienting, training, coaching, counseling, and disciplining managers, communicating values, strategies, and objectives.
• Set and maintained business procedures that streamlined operations.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Maintained agile, responsible organization with sustained revenue growth by 35% through monitoring industry forecasts, honing budgets and adjusting marketing strategies.
• Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
• Reducing team turnover and absenteeism rates through positive culture creation
• Devised key initiatives that drove substantial business growth.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Strategically developed effective marketing plans to increase sales and profits while managing costs.
• Organized special events in restaurant, including receptions, promotions and corporate luncheons.
• Skillfully interacted with external vendors to obtain best quality in pricing and product.
• Control the end month inventory, monitor the food cost of the brands outlet and review against the operation budget.
• Ensure the effective implementation of service standards, operational procedures as per the brand set guidelines, in addition to health and safety regulations.
• Review the prepared wastage sheet, sales report, logbook, requisition forms and submit them to the Operations Manager on a daily basis.
• Review the monthly P&L providing explanation when necessary, as well as planning the monthly and daily sales objectives taking necessary measures to meet them