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Ahmad mohamed omar ibrahim, Ground Handling Senior Agent at Aero Services Egypt

Ahmad mohamed omar ibrahim

Ground Handling Senior Agent at Aero Services Egypt

aero services egypt

Location
Egypt
Education
Bachelor's degree, English accountant
Experience
9 years, 0 Months

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Work Experience

Total years of experience :9 years, 0 Months

Ground Handling Senior Agent at Aero Services Egypt at aero services egypt
  • Egypt - Asyut
  • February 2017 to February 2024

SITA & Local DCS System( Stands, Gates, Ramp supervision, and Check-in Counters)
 Dealing with aviation customers (Passengers and airlines).
 Assists customers effectively by solving customer disputes.
 Creates and maintains service reports.
 Tactfully handles confrontational or stressful interactions with the passengers
 Baggage handling (Lost & Found) & Baggage reconciliation system (BRS) (WORLD TRACER WEB).
 Managing inventory as a stock control.
 Receiving service delivery unit inventory and calculating damaged stock.
 Aircraft ramp supervision.
 Security handling processing system.

E-MARKETING/CUSTOMER SERVICES at اليسر للاستثمار العقاري
  • Egypt - Asyut
  • March 2012 to May 2013

E-MARKETING/CUSTOMER SERVICES

Accountant at world aviation services
  • Egypt - Asyut
  • July 2011 to April 2013

اصدار فواتير اذن صرف للخزانة مقابل اسعار الخدمات وتذاكر السفر
غلق حسابات اليومية ببرنامج الاكسيل ثم ارسالها الى الجهات المختصة عن طريق الايميل outlook

Education

Bachelor's degree, English accountant
  • at Assiut University
  • June 2011

bachelor degree of English commerce. Accounting dep. Good : 70.43%

Specialties & Skills

Computer Service
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IT
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Airlines
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IT Solutions
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MS Office tools
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ACCOUNTING
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COACHING
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EXCEL
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SELF MOTIVATED
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TIME MANAGEMENT
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airline
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Languages

Arabic
Expert
English
Expert

Training and Certifications

ASE Airlines Airside Safety Procedures (Training)
Training Institute:
ASE
IATA Dangerous Goods Regulations course CAT 10 (Training)
Training Institute:
ASE
ASE Airlines Ramp Handling Supervision Procedure (Training)
Training Institute:
ASE
ASE Customer Services and Passenger handling (Training)
Training Institute:
AERO SERVICES EGYPT
Aircraft Handling & Loading Supervision (Training)
Training Institute:
AERO SERVICES EGYPT
Life coaching Orascom Company (Certificate)
Date Attended:
December 2010
Valid Until:
December 2010
Human Development with Dr.Ibrahim El-fekky (Certificate)
Date Attended:
April 2010
Valid Until:
January 2011
American Chamber Of Commerce (Certificate)
Date Attended:
November 2011
Valid Until:
December 2011
Accounting & Commercial Applications by Microsoft Excel V.2010 (Certificate)
Date Attended:
October 2011
Valid Until:
October 2011
ICDL (Certificate)
Date Attended:
June 2011
Valid Until:
January 2012