Learning & Development, Transportation & Quality Specialist (L&D, TQS)
Self Employed/Freelance
Total years of experience :25 years, 5 Months
Negotiations for implementation of strategies, services, and programs to improve transportation access.
Act as liaison between involved organizations and responsive to problems and recommend solutions.
Measurement and analysis of the Quality metrics and performance, Process quality controls, Customer satisfaction through total Quality management.
Change management, driving continual and sustainable improvement culture through consistent exhibit and initiation of Operational Excellence and Quality initiatives.
Guide and manage operational excellence and quality of professionals engaged in various aspects of quality control, assurance, and excellence in all areas of operations.
Create, establish and maintain operational processes designed to reduce commuter trips.
Design and select appropriate methods for commute-related data collection.
Analyze data and provide appropriate tracking and evaluation mechanisms.
Maintain documentation of decisions and agreements and records of correspondence and expenditures.
Participate in the sector and thematic networks around the transport sector and related issues to keep abreast of latest developments and issues.
Conducting Training Needs Analysis, to meet Agencies/Sectors requirements, in liaison with various stakeholders, Business leaders and managers to identify training needs and trends within the entire business units.
Designing, both in-house Leadership and Technical Skills courses, which includes a blended approach to learning i.e. classroom training and E-learning.
Develop and practically implement the framework through establishment of RTA - Deutsche Bahn Transportation Center.
Consultation with key stakeholders, i.e. Business Planning, Product Development, to enable Curriculum design.
Project Management, including setting objectives and monitoring delivery, managing project team, writing project status reports and communication with all stakeholders.
Performance Management, which include annual reviews, coaching, providing feedback and career development.
Review and evaluate course content and materials, includes participant and trainer feedback, updates and cost effectiveness in order to ensure compliance.
Partnering with other areas of the business, to identify training business process improvement and maximize training efficiency and effectiveness.
Review and update strategic goals and objectives to all functional units and maintain records.
Ensure proper implementation of excellence programs such as ISO standard and DGEP across all departments/ business units in organization.
Maintain relevant statistics, progress reporting related to Quality Management System & excellence programs.
Monitoring relevant records on operational and departmental key performance indicators to ensure achievement of targeted results.
Development of Internal Business Processes and simplification of work procedures at the entire organization.
Participate in setting the strategic directions for departments, to ensure the overall project success.
Maintain and update databases of all relevant information to Strategy & Planning Department Activities.
Collects and analyse data, prepares scheduled reports, maintains program/project records and statistical information.
Liaison between departments and external constituencies’ facilitates seminars, workshops, meetings and special projects.
Ensure the Implementation of policies and procedures across the organization and prepare reports on achievements.
Project coordination, Planning & Scheduling, Team management, System integration, Data modeling and Database migration.
Installation, Configuration, troubleshoots and system support to Timberline users (Estimation Software).
Technical Support to (40) Estimators for implementation Timberline Estimating software package and software interfaces.
Database assemblies’ documentation using Visio professional software package and flowcharting.
Conduct Training for Estimator’s to enable using Timberline software features and designing multiple reports.
Responsible of all credit cards customer’s barter accounts.
Maintain customers’ accounts and security policies issues.
Monitoring transactions of customer’s in the network.
Maintain and update accounts using Progress Accounting System.
Generate Reports and Monthly Statements for customers.
Statistics for the results of water treatment, water quality monitoring using FoxPro and SPSS Software’s.
Survey for NGO’s, data analysis and generate executive reports.
Preparation of Supply Call Forward (SCF’s) using GFSS system, Packing lists, Dispatch orders and Shipping reports.
Prepares and maintains Table 5A using GFSS system.
Compiles all documentation for CRC committee submissions.
Participate in workshop preparation and vaccination campaigns.
Database Management Word Processing Spreadsheets Integrated Software Programs Electronic Communications Programming Language
Principles of Business Management Project Management & Planning Business Law Principles of Accounting Business Communication Economics Principles of Administration Principles of Marketing Employee Training & Development Organization and Management Theory