Customer Service Team Leader
Etisalat by E&
Total years of experience :5 years, 5 Months
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Monitored metrics and developed actionable insights to improve efficiency and performance.
Resolved concerns with products or services to help with retention and drive sales.
Resolved concerns with products or services to help with retention and drive sales.
Assisted call-in customers with questions and orders.
Logged call information and solutions provided into internal database.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer needs through competent customer service and prompt problem-solving.
Running & Managing two flagship coffee shops from the scratch including bar & station & marketing ideas