Sales Supervisor
( Esmaiel Bahman Company ( Moulinex
Total years of experience :16 years, 9 Months
Responsible for:
Selling company’s products a, create new business opportunities, meeting with potential new clients, Identify Key Competitors in marketing, recording conclusions, and providing recommendations for marketing plans, using "Strengths Weaknesses Opportunities Threats" or SOWT analysis.
Reports to: Director Manger - Marketing Manger
Supervises: sales representatives, Promoters, Merchandisers, Store Team
Main activities:
• Coordinate with outlets to update discontinuous items delivery schedules, and stock availability
• Always coordinate with all outlets to update prices, products, new products.
• Assign tasks and targets, for the staff sales, and new staff sales.
• Assist Outlets in selecting those items that best suit their needs.
• Train promoters, merchandisers and evaluate their performance.
• Solve customers' problems and complaints and developing solutions.
• Work with sales representatives to achieve company objectives
• Guiding staff to keep everyone motivated and working hard
Key skills:
• Exceptional marketing, and sales techniques
• Creative ideas during market slow moving.
• Ability to follow-up calls and sales activities during non-peak times.
• Able to suggest good offers to suit every customers, markets, and areas
• Good communication skills and Good command of Arabic, and English language
• Advanced computer skills.
Internal contacts:
Management, Workshop, Stores, Sales and Marketing
External contacts:
Companies, Customers, Cooperative Societies, Hypermarkets, hotels, hospitals, new outlets
Position title:
Call Centre Team Leader - Inbound
Responsible for
Managing a team to ensure that customers contact is handled in a professional manner to assist in preserving and initiating business ways, always update the right information to provide the correct answers to the customers however the same time reduce abandoned calls to achieve high service levels of customer satisfaction, and increase the first call resolution percent with high quality service.
Reports to: C.R.M Call Centre Manager - Assistant Call Center Manger
Supervises: Call Center Agents
Main activities:
• Ensuring appropriate responses to all customers and Agents requests within Timeframes
• Preparing quiz, auditing calls, to evaluate and improve the staff performance.
• Updating holidays, festivals greeting and recording Interactive voice response.
• Prepare monthly reports for "transferred, a bonded Call, service time, time on hold, voice mail Box, etc". As C.R.M call center manger requires.
• On a daily basis provide all promotions marketing media plan information (Radio, T.V, Newspapers) to the staff to reply to customers inquiries.
• Resolve any issues, and suggest suitable alternatives and all with a smile.
• Distribute the time of break, monitor schedules of the staff, adjust log in, log out.
• Dealing with complex telephone and written inquiries and developed the solution.
• Audit all workflows before sending them to the showrooms.
Key skills:
• Ability to train, and deliver presentations
• Time management and strong organizational skills
• Good command of Arabic, and English language.
• Good communication skills
• Advanced computer skills.
Internal contacts: Management, Company Divisions, Sister's Company, Call Center Sections
The Ideal Call Center Employee At Americana in Sales Suggestions Feb 2004
The Ideal Call Center Employee At Americana in Sales Suggestions June 2005.
Managing a telemarketing team and Ensure sales targets are achieved, preparing scripts calls, mentoring new staff, training and developing starters and audit calls, evaluating, improving the staff performance
Reports to: Call Centre Manager
Supervises: Call Centre telemarketing team
Main activities
• Carrying out briefing meetings.
• Review telemarketing operators according to the requirements and timescales
• Distribute the time of break, and monitor schedules of the staff.
• Adjust log in, log out and Make sure that enough staff are available.
• Auditing calls to evaluate and improve the staff performance.
• Produce reports" Outgoing Calls, Total Sales, etc. for the call center manger or as requested.
• Mentor New staff, training and developing starters.
• Preparing scripts calls.
Key Skills
• Product knowledge, Presentation skills
• High-level sales, telemarketing, customer service
• Time management and strong organizational skills
• Good command of Arabic, and English language.
• Good communication skills.
Internal contacts
Management, Sales and Marketing,
External contacts: Customers
B.S. of Commerce, Major: Accounting, Tanta University, Faculty of Commerce, 2001
