On site customer service, ass. Property Management
Red Sea Sharm, Orientals for Urban Development, OUD (Orientals Group)
Total years of experience :10 years, 8 Months
- Customer relations.
- Assistant property management
- Providing explanations to customers on the origin and nature of the problem.
- Solving the problem or getting the issue fixed and informing the customer regarding the problem.
- Retrieving customer queries by telephone, face to face, messages or e-mail and work out and sending answer to customer.
- Identifying the issues of customers rapidly and precisely.
- Informing customers about any changes made after the sale.
- Coordinating and provide support when needed in order to enhance the team performance.
- Follow-up on customer inquiries not immediately resolved.
- Complete calls and visits logs and reports.
- Record and verify accurate information on all calls and messages.
- Observe to work schedule provided.
- Positively and respectfully communicate with customers.
- Maintain consistent, reliable attendance standards
- Maintain company and client confidentiality
- Follow-up on existing customer, agreements/contracts preparation, documentation, payment schedule
- Obtain customer testimonials.
- Understand the client needs and build a profile for each client.
- Posting on social media.
- Arrange interviews for the potential candidates.
- Follow up with clients and candidates as instructed.
- Drive post sales activity and encourage repeat sales.
- Monitor and report on activities and provide management feedback information on new relationships in order to meet the business objectives.
Tour Operator
studied Classics, Philosophy, old and modern Greek language, Italian, Latin Language, History, (relationship between the Roman , Greek civilization and the Egyptian civilization), all the studies were in English language
