Specialist
STS - Specialized Technical Services
Total years of experience :11 years, 7 Months
1. Project Planning and Designing
▪ Prepare and document all customers’ needs
▪ Create project plan based on scope of work
▪ Define roles and responsibilities
▪ Design full solutions for the enterprise (this includes but not limited to all
Microsoft infrastructure stream such that productivity, virtualization, identity,
security, management, etc…)
2. Installation and Configuration
▪ Installing, migrating and upgrading solutions (this includes but not limited to
all Microsoft infrastructure stream)
▪ Apply performance and security procedures
▪ Apply updates for products
▪ Configure the products based on the design
▪ Migrate existing solutions
Ahmad K. Jayyusi
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3. Testing, Documentation and Reporting
▪ Prepare testing procedures documents
▪ Prepare acceptance criteria
▪ Perform test and assess results
▪ Prepare full documentation for the implemented products
▪ Provide timely status report to the supervisors and project managers
4. Support
▪ Communicate with customers to improve the quality of services
▪ Provide proactive support services
▪ Provide 24*7 supports for critical environments
▪ Help customers in case they need new upgrades for the existing solutions
▪ Provide high level support for existing solutions issues and contact vendors for
more assistance
▪ Complete technical reports after completing a customer call
▪ Follow the technical support conditions in the SLA and full commitment to
helpdesk procedures
▪ Full aware of time to respond and time taken to solve a problem for SLA
customer calls based on the call severity
▪ Work over time is there a need to
5. Training
▪ Provides hands on training to the customer “Knowledge transfer”
Managing IT department for Estarta Solutions HO and KSA branch.
Provide cabling, wiring, testing, and maintenance contract services, in addition to
Maintaining System’s security.
▪ Promote and ensure security/confidentiality of all system transactions.
▪ Monitoring the performance of the system infrastructure using available system
management tools and suggesting monitoring tools if not existing.
▪ Documentation of system infrastructure to facilitate rapid trouble resolution.
▪ Monitoring and maintaining all Servers’ Health for the BU.
▪ Training and knowledge transfer to other staff when needed.
▪ Provides written and oral project status to team lead in an effective manner
▪ Maintain all BU Systems Policies and make sure that those policies are enforced.
▪ Effectively documents details of work performed
▪ Communicates all issues (positive and negative) to Management prior to
communicating with any other team members, including users/client/partner.
▪ Takes ownership of assigned tasks and responsibilities and follows through to
completion.
▪ Explaining technical matters clearly and accurately in a timely matter.
Key responsibilities were:
▪ Wireless and wired networking and internet setup
▪ PC maintenance
▪ Data backup and protection
▪ PC, Printers, Printers supplies delivery and installation
▪ PC upgrade, health guide, clean-up and go-faster
▪ Notebook maintenance.
Veeam Backup
Presales Skills
▪ Delivery of standard and customized technical product presentations,
demonstrations, workshops and seminars.
▪ Assist in the closure of sales opportunities by demonstrating a complete
understanding of and resolving questions regarding our solution, services and
training.
▪ Executing and supporting software trial plans.
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