Customer support section chief - Excellence Logistics
galaxy chemicals egypt sae
Total years of experience :18 years, 4 Months
Executing customers orders once agreement is done with sales.
Managing Export documentation process
Orders prioritization and dispatch planning.
Demand planning
Leading CS team
Processing the Export and sales process on ERP system
• Calculating estimated logistics cost.
• Containers booking arrangements.
• Planning for the daily dispatch schedule.
• Following up shipping schedules for the dispatched shipments.
• Coordination of orders between packing planner, production planner and customer service.
• Full export documentation handling.
• Reviewing forwarding and sea freight invoices.
Responsibilities:
• Filtering services offers.
• Indicating the proper transportation routing for goods.
• Calculating estimated logistics cost.
• Planning shipments schedules.
• Following up shipments' full documentation processes.
• Assigning tasks and supervising custom clearance and the rest of logistics team.
• Following up import shipments.
• Achieving the sales revenue target as I had been involved.
• Updating rates files, new service, changes in policies and procedures with shipping lines and airlines.
• Receiving customer’s requests and orders.
• Customer service (Customers are exporters & importers)
• Shipments arrangements with custom clearance, truckers and lines employees in both import & export consignments.
• Documents reviewing with lines and customs.
• Printing House Bills of Lading and Certificates of Origin.
• Measuring customer’s satisfaction.
• Calculating operations costs.
• Providing draft invoices to accounting dept.
• Updating operations records.
• Reporting monthly and annual progress in work.
• Handling H-Bills of Lading with agents of OWL (Freight forwarders network)
• Design of OWL house bill of lading on MS Word
Supply chain diploma
