Bayt.com
Ahmed abdel naser abdel azeem el feky, Call Center Agent, After Sales Support and Escalation team

Ahmed abdel naser abdel azeem el feky

Call Center Agent, After Sales Support and Escalation team

E-finance

Location
Egypt - Cairo
Education
Bachelor's degree, Accounting
Experience
17 years, 6 Months

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Work Experience

Total years of experience :17 years, 6 Months

Call Center Agent, After Sales Support and Escalation team at E-finance
  • Egypt - Cairo
  • My current job since July 2013

Receiving escalations from the call center and solve it and contact with the customer.

Senior International account advisor at Raya contact center
  • Egypt - Cairo
  • January 2012 to June 2013

International account advisor - mobile services at etisalat emirates account

Customer services representative management at El Meera Company
  • Egypt - Cairo
  • February 2011 to December 2011

Projects management

Marketing at Friends Company
  • Egypt - Cairo
  • August 2010 to January 2011

Manage the team

Pharmacy assisant at Baher Pahrmacy
  • Egypt - Cairo
  • February 2010 to July 2010

Assist the pharmacist in selling.

Sales And marketing team leader at Salsabeel
  • Egypt - Cairo
  • December 2006 to January 2010

Leading Sales and marketing team

Education

Bachelor's degree, Accounting
  • at Ain shams Universuty
  • July 2011

Specialties & Skills

Customer Service
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HR Service Delivery
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Computer Hardware Troubleshooting
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Microsoft Office
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Team Management
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Marketing
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Handling Customers complaints
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Sales
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Micro Soft Office
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Typing On Computer
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Languages

Arabic
Expert
English
Expert

Memberships

Resala Foundation
  • Member
  • January 2010

Training and Certifications

Soft and communication skills and product knowledge (Training)
Training Institute:
Raya contact center
Date Attended:
January 2012

Hobbies

  • Football , Cars Adjustments , Designs , Music , Reading , Swimming , Fitness, Traveling And Photogra