Key-Account Manager - Biomedical Engineer
Samadent
Total years of experience :9 years, 7 Months
•Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
•Acquire a thorough understanding of key customer needs and requirements
•Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
•Ensure the correct products and services are delivered to customers in a timely manner
•Serve as the link of communication between key customers and internal teams
•Resolve any issues and problems faced by customers and deal with complaints to maintain trust
•Play an integral part in generating new sales that will turn into long-lasting relationships
•Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
•Serve as the lead point of contact for all customer account management matters
•Build and maintain strong, long-lasting client relationships
•Negotiate contracts and close agreements to maximize profits
•Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
•Ensure the timely and successful delivery of solutions according to customer needs and objectives
•Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
•Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
•Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
•Prepare reports on account status
•Collaborate with sales team to identify and grow opportunities within territory
•Assist with challenging client requests or issue escalations as needed
Solid experience with CRM software (e.g. Zoho CRM)
Work as a Medical Rep. at RAYAN company for lab equipment and responsible for company sales by representing company’s products to costumers ( KFMC, SF, Military Hospital, National Care Hospital, SGH, Sanad Hospital, Al Hamad Hospital, and most Polyclinics in Riyadh) ... Work as Biomedical Engineer for (Dental Unites, CBC Devices, Chemical Analyzer, ELISA) maintenance at RAYAN company
B.Sc. On High Institute of Systems and Biomedical engineering El Shorouk Academy May,2014
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