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Ahmad Abuhmaidan, Sales Manager

Ahmad Abuhmaidan

Sales Manager·SWOT Hospitality

Türkiye

Master's degree, Master of Business Administration (MBA)

Work experience

Total years of experience: 15 years, 9 months

Sales Manager

November 2024 - Present

SWOT Hospitality

Antalya, Türkiye

November 2024 - Present

- Lead B2B sales for a portfolio of 5-star restaurants, targeting travel agencies, DMCs, and corporate clients.
- Conduct regular market research and competitor analysis to refine pricing and promotional strategies.
- Design group packages and exclusive campaigns for both local and international markets.
- Manage client relationships, ensure high satisfaction, and secure repeat business.
- Coordinate site inspections and VIP experiences to showcase venue offerings.
- Collaborate with marketing, culinary, and operations teams to ensure alignment between sales strategy and service delivery.

Company industry:
Hospitality & Accomodation

Guest Relation Supervisor

January 2019 - May 2023

Saudi German Hospital

Dubai, United Arab Emirates

January 2019 - May 2023

- Supervised daily guest service operations, ensuring compliance with service standards.
- Coordinated high-level patient logistics, including travel and accommodations.
- Resolved guest complaints and maintained high satisfaction levels.
Key Achievement: Reduced complaints by 7% and improved satisfaction by 4%.

Company industry:
Medical & Healthcare Equipment

Call Center Team Leader

December 2013 - December 2018

Saudi German Hospital

Dubai, United Arab Emirates

December 2013 - December 2018

- Managed inquiries and led new team onboarding.
Key Achievement: Reduced missed calls by 13% and helped launch the Sharjah call center.

Company industry:
Medical & Healthcare Equipment

Patient Relations

March 2010 - February 2012

Suliman Fakeeh Hospital

Jeddah, Saudi Arabia

March 2010 - February 2012

Acted as liaison between patients and staff; addressed concerns and ensured satisfaction.
Achievement: Recognized as “Cooperative Employee of the Year."

Company industry:
Medical & Healthcare Equipment
Job role:
Customer Service and Call Center

Duty Manager

July 2007 - June 2010

Palm Beach Resort

Jeddah, Saudi Arabia

July 2007 - June 2010

- Oversaw front desk, F&B, housekeeping, and guest operations during shifts.
- Handled guest requests and emergencies to maintain service standards.

Company industry:
Hospitality & Accomodation

Education

Bilim University

December 2025

December 2025

Master's degree, Master of Business Administration (MBA)

Türkiye

Saba University

July 2010

July 2010

Bachelor's degree, Administration And Business Administration

Saudi Arabia

GPA (point): 2 out of 4

GPA (point): 2 out of 4

Skills

Communication
Expert
Communication
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert

Languages

Arabic

Native Speaker