Social Media Manager
Health Assurance Hospitals Company - DHAMAN
Total years of experience :13 years, 4 Months
Working with the PR & marketing department and contributed significantly to our team's success by:
. Elevated public interactions by implementing highly effective content strategies on social media platforms, resulting in a 30% increase in engagement.
. Formulated and executed digital marketing strategies that led to a 25% boost in website traffic and a significant increase in brand awareness.
. Collaborated seamlessly with cross-functional departments, including PR and Marketing, to achieve collective goals and targets, fostering a more cohesive and productive work environment.
. Implemented advanced digital tools to enhance the reporting system, resulting in more accurate and actionable insights for informed decision-making.
.Worked closely with top management. to assist them in determining the marketing plans and policies so that all the problems of the process of planning may be removed and sound plans and policies may be formulated
. Worked closely with different clients in creating and evaluating marketing plans based on the identified problems and needs
. Coordinated and managed the activities of different employees/departments by creating a process to assure a smooth working process
.Work closely with regional sales departments to build sales/marketing strategies
.Worked closely with top management. to assist them in determining the marketing plans and policies so that all the problems of the process of planning may be removed and sound plans and policies may be formulated
. Worked closely with different clients in creating and evaluating marketing plans based on the identified problems and needs
. Coordinated and managed the activities of different employees/departments by creating a process to assure a smooth working environment
Led a team that managed 50+ client accounts, helping them with building their online/offline marketing strategy and brand identity. while partnering with the stakeholders to minimize risk and streamline client communication in addition to expand new clients' portfolios.
. My key responsibility was managing Alshaya external-facing digital communications channels primarily the global social media accounts (LinkedIn, Facebook, Twitter, and Instagram) and corporate website.
. Supported the growth of the group digital channels by creating and executing the brands communication plan across all digital touchpoints, ensuring this is delivered against set KPI's.
. Built and managed Alshaya organic social channels (Instagram + Facebook + Twitter) in line with the overarching corporates communications strategy.
This was my first role with the CRM & Digital department in Alshaya, where I learned a lot about working in the digital marketing world.
My key role here was to support the stakeholders by establishing the foundation of the social media listening and insights team (KPI's, team plan "assets and solutions").
The main objective was maintaining Alshaya and brand name online reputation by using specialized machine learning solutions. In addition to supporting the digital marketing team with planning by providing them with insights and reports.
. Answered inquiries by clarifying desired information researching, locating, and providing information.
. Resolved internal and external problems by clarifying issues; researching and exploring answers and alternative solutions
. Have helped with Implementing solutions; escalating unresolved problems for both internal and external customers
. Maintained and call center database by entering new customer information and helped with cleaning the old data by 30%
. Worked closely with the loyalty program team, supporting both new and current customers.
220 Rooms
•Demonstrated a positive, professional attitude and appearance at all times.
•Performed guest check-ins/outs and provided concierge suggestions, reservations, and directed calls.
•Managed room blocks and performed additional tasks to ensure maximum efficiency.
•Addressed guest concerns/requests and upsold Hyatt Memberships.
Hotel Management baccalaureate programs provide students with instruction in hotel administration, food service, and marketing. Students in these programs have the opportunity to learn not only about management, but the marketing and sales aspects of hotels, as well.
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