Assistant store manager
M. H. Alshaya
Total years of experience :7 years, 0 Months
• Actively use sales information to make business decisions to maximize sales opportunities through commerciality & outstanding customer service.
• Provide clear direction & ensure co-operation between all areas of the store team.
• Ensure Sales team deliver highest possible levels of customer service in store & that this is prioritized at all times to maximize sales.
• Achieve company sales targets.
• Ensure the store consistently reflects highest possible standards of merchandising, housekeeping & recovery.
• Regularly monitor & review layouts to ensure best & worst selling lines are correctly positioned.
• Accurately & efficiently communicate any stock issues, ideas or recommendations to the brand merchandising team.
• Actively seek & exploit all additional opportunities to promote sales.
• Ensure that all merchandise is correctly received & displayed on the sales floor.
• Follow Visual Merchandising guidelines, ensuring all garments are displayed on the shop floor & garment care standards are consistently maintained.
• Be aware of the current season trends & visual layout.
• Ensure that all management are well informed of the collection, advertising campaigns, promotions, sales activities & other company projects.
• Initiate & drive the highest possible standards of in-store visual impact, merchandising & layout within divisional guidelines.
• Ensure that staff & management for maximum coverage at peak trading periods & the store have the right people in the right place at the right time.
• Responsible for ensuring that the team & store comply with all company, brand, and government policies, procedures, processes and guidelines.
• Coach, develop and mentor the store team.
• Develop one's own team within the store in liaison with Operations, HR and Training Departments.
• Ensure the highest possible standards of customer service are offered on a daily basis.
Performs sales duties of Sales Representative.
• Assists in determining work procedures, prepares work schedules, and expedites workflow.
• Assists in assigning duties and examines work for accuracy, neatness, and conformance to policies and procedures.
• Ensures inquiry qualifications are completed timely, accurately, and professionally.
• Assists in establishing sales goals and monitors progress towards goals.
• Provides on-going training of sales representatives.
• Assists in evaluating performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.
• Ensures individual productivity and sales results are recorded daily.
• Monitors results of sales plans and takes immediate corrective action when results fall short of sales goals.
• Studies and standardizes procedures to improve efficiency of subordinates.
• Ensures effective work environment and resolves grievances.
• Adjusts errors and complaints.
• Performs or assists subordinates in performing duties
• Anticipates, reacts responsively to, and exceeds customer requirements in a friendly and approachable style, and follows correct till procedures quickly and efficiently. Follows brand guidance and information on best sellers to maximise sales. Uses selling techniques to increase average transactional value and overall store turnover. Achieves add-on sales through customer directory, making contact on new ranges/items back in stock.
• Actively seeks to maintain and improve store retail standards on selling floor, service areas and stockrooms to ensure ease of customer self-selection is maximised/directed towards optimising turnover. Follows/reacts to best sellers for prime positioning, and keeps count of stock / informs out of stock.
• Processes deliveries and stock transfers in an efficient manner in line with company procedures
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