Sales Coordinator
Sumara for trading and services
Total years of experience :10 years, 5 Months
- Order, deliver and control all overseas equipment and spares, using fixed process to maintain the best value for the business and customer both in terms of quality and price.
- Drive a spend reduction by negotiating with suppliers on cost and service level agreements for overseas supplies.
- Budget within set time frames supply spend for all areas of our overseas provision including distribution.
- To monitor and control overseas stock sales, disposals and movements, ensure maximum capital gained for all sales.
- Maintain records of goods ordered and received, and receipt all purchase orders ready for payment.
- Manage the warranty process and resolve warranty issues
- Utilize feedback from customers and staff both qualitative and quantities to measure their experience using equipment to develop our provision and support.
- Visit resorts to understand usage and parameters of each type of equipment.
- Comply with local country customs and excise legislation by ensuring all equipment distribution is accompanied by the correct paperwork for exporting and importing to our overseas subsidiaries
- To control stock inventories and audits when required and monitor results.
- Prepare and provide training for resort teams on stock control and maintenance.
Answering phones professionally
Respond to customer inquiries
Research required information using available resources
Handle and resolve customer complaints
Provide customers with product and service information
Process orders
Forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Complete call logs and complete call reports