Ahmed Al-Ghazawi

• Manage the entire billing and collections function which includes management of credit limits and credit controls, collection processes, tariffs and billing configuration, customer records and billing process management
• Ensure resolution of billing queries as per agreed SLAs
• Manage complex bill adjustments and investigation of customer disputes
• Ensure that customer records are managed efficiently (e.g., data entry for new clients is accurate, any changes in the profile of the existing client (billing address etc) are updated)
• Ensure that billing inputs like discounts, adjustments, charge deviation etc. are in order and any major customers’ bills related issues are sorted out quickly
• Oversee analysis of billing cycle reports and monitor bill cycles runs to improve processes
• Coordinate between products services department and IT to ensure right implementation for new service to avoid any disputes from billing side

• Manage the entire billing and collections function which includes management of credit limits and credit controls, collection processes, tariffs and billing configuration, customer records and billing process management.
• Managing and monitoring of credit, cash collection from all different collection methods, generation and provision of collection reports and analysis.
• Analyze and develop In House Collection Strategies vis-a vis Outsourcing the Credit Collection function.
• Develop, implement and follow up procedures related to billing and collection
Controlling & reducing Bad Debt through successful Credit Control
Credit Risk Management activities.
• Collection and analysis of data and perform reconciliations
• RA procedures and processes
• Represent all the meetings related to the Revenue Assurnace.
• Monitoring of the Revenue Assurance Process.
• Communicate with Revenue Assurance team on weekly basis for prioritize the tasks.

 Part of the Implementation team for TABS Billing Product As Telecom Technical Consultant in different sites


 Telecom consultant implementation team member to implement Billing system TABS in MTC Kuwait using Oracle Database Oracle 9i and Dev9i Feb 2004

 Telecom consultant implementation team member to implement Billing system TABS in MTC- IRAQ Atheer Project using Oracle Database Oracle 9i and Dev9i August 2004

 Telecom consultant implementation team member to implement integration TABS with Call center in MTC Kuwait June2005

 Telecom Consultant implementation team member to implement IPCC Solution for MTC Kuwait Call Center Jan2006

 Telecom Consultant and Technical Project leader to implement Data Migration for Zain Atheer Oct2006- Dec 2006

 Billing, Rating and Credit control Team Leader Zain Sudan Feb 2007 - July 2007

 Billing, Rating and Credit Control Team Leader MTN Sudan. August 2007 - Jan 2008

 Team Leader for Change currency for MTN Cyprus from Pound to Euro in Cyprus Jan 2008

 Team Leader for Change currency for MTN Ghana Feb 2008

 Team Leader for Implement Rating and Interconnect for SyriaTel.Apr 2008