retail sales associate
Amazon
Total years of experience :16 years, 10 Months
• Liaises with sales division to determine customer requirements
• Approves materials, costs, manufacturing equipment, and the size of workforce needs to manufacture goods.
• Predicts how long a project will take to complete.
• Develops a production schedule detailing all tasks and when they should be completed by to meet predicted completion date.
• Liaises with customers, suppliers, the human resources department, and maintenance employees to ensure all workers, materials, and machinery will be available when required.
• Monitors project's progress to ensure it's following the schedule.
• Troubleshoots problems that occur during production, including staff shortages and machinery malfunctions.
• Organizes project paperwork, including purchase orders, and maintains records.
• Monitors production and raw material costs.
• Collects and assesses data about the production and team's performance.
• Prepares reports about production processes for upper management and suggests ways to improve efficiency.
Searching for new Items & potential Suppliers on the Internet.
Contacting Suppliers and coordinating overseas Purchase processes.
Responsible for tracking of shipment, steamer agent and Customs Agents for import of material.
The original documents sending to Customs Agents for filing bill of entry and other document with customs and co-ordinate with Customs Agent for goods clearing.
Prepare dispatch schedule forward the same to Customs Agents & inform the priority material.
To ensure safe transit of material and vehicle follow-up for delivery of material
Responsible to prepare duty drawbacks and arrange for payment in co-ordination with accounting team.
Responsible to co-ordinate with Customs Agents and Shipping Liner for vehicle placement and delivery on time.
To maintain Bill of Entry and arrange Duty Payment on Import of material, to keep and maintain all shipping and import related documents.
Responsible to co-ordinate with Insurance Surveyor for claim
and settlement in the case of damage during the transit.
To prepare shipping and delivery status of material, report to Purchase, Planning Department and to control logistic, transport and ware housing cost.
Uploading Bill of Entry in SAP SYSTEM.
Updating of Non-Negotiable Document with SAP system & Clearance instruction.
Uploading IMPORT documents in SAP system.
Posting Bill of entry & delivery details of all bills of entry.
Maintaining records of project imports Documents.
Maintaining MIS for all import original Banking documents.
Setting and meeting Performance targets in terms of speed, efficiency, quality.
Managing the daily running of the Contact Center.
Liaising with team leaders, agents and third parties to gather information and resolve issues.
Maintaining up-to-date knowledge of industry developments.
Monitoring random calls to improve quality minimize errors and track agents' performance.
Reviewing the performance of staff, identifying training needs and planning training sessions.
Recording statistics, user rates and the performance levels of the center and preparing reports.
Handling the most complex customer complaints or enquiries.
Organizing staffing, including shift patterns and the number of staff required meeting demand.
Coaching, motivating and retaining staff and coordinating bonus, reward and incentive scheme.
Developing, implementing and reviewing core responsibilities and tasks.
Analyzing performance statistics and making decisions on the basis of these statistics; supervising all shift duties.
Revising the previous shifts duties and responsibilities.
Analyzing call flow reports and adjusting when needed.
Analyzing call contacts reports to identify any points for enhancement.
All interdepartmental issues.
Answering staff inquiries.
Covering the shift leader in any duty when needed.
Performing monthly appraisal.
- ITALIAN LANGUAGE AND LITERATURE - ENGLISH LANGUAGE AND LITERATURE - TRANSLATION : 1) FROM ITALIAN TO ENGLISH AND VICE VERSA 2) FROM ITALIAN TO ARABIC AND VICE VERSA 3) FROM ENGLISH TO ARABIC AND VICE VERSA