Ahmed Ali

Working on Tawtheeq, Sales campaigns, Emirates ID update campaigns, and normal day-to-day duties.

Worked as senior customer service advisor in the Dubai Land Department (DLD).

*Rental Dispute Center
*DLD services

 Working as a back-office in noon.com.
 Assisting the customer to solve the over TAT issues.
 Taking decisions to compensate customers.
 Studying and assisting the other departments to take better actions with the complaints that we are receiving.
 Monitoring the issues related to the web content and addressing it to the right department to finalize it and fix it.

 Working as a cashier to generate the bills and the daily reports of the total income as cash/credit and number of patients.
 Dealing with the Insurance Companies to apply for insurance approvals and checking/correcting medical CPT's to avoid rejections.
 Taking care of inbound/outbound calls, emails, preparing (Doctors, Physiotherapists, and Patients) schedules, issuing barcode stickers for registering patients and dealing with customer complaints or concerns.  Greeting and welcoming customers and following office workflow procedures to ensure maximum efficiency.
 Promoting the company values, vision and mission.
 The daily online system used is Mediware.
 Assistant of the clinic in-charge and senior customer service.

 Involved with inbound calls, emails & reports related to the maintenance services to support the customer requirements.
 Making cold outbound calls for selling and promoting the company's' services for prospective clients as a day to day activity.
 I used SAP, CRM & Maximo systems for the daily requirements
 Preparing daily reports for the number of requests we created and send it to the concerned departments.
 Follow up service requests with the concerned teams.
 Preparing the duty rota with the Team leader and replacing him in his absence.

 Provide customer supports (Booking and follow-ups for the customer shipments).
 Attending customer queries/issues.
 Tele selling the Immigration eService's (Barq Services) for prospective clients.
 Involved with inbound calls.
 Delivering shipments - sometimes - in case it's late to assist the customers.
 Team leader assistant in his absence.

Involved with inbound/outbound calls
Updating the system with customer's complaints, Fines objections and the suggestions (CRM)
Renewing the customers’ vehicles/ paying fines through phones by accessing the RTA system & the Government e-payment gate.

I was involved with the inbound/outbound calls for this govermental section.

I was working with American officers, and I was translating Arabic, Somali and English languages between the refugees and the officers.

I worked as a interpreter and later as a manager in refugee center which owned by the UNHCR then I become an interpreter in the main office for three months.