Acting Teller Supervisor
Masraf Al Rayan
Total years of experience :3 years, 2 Months
• June 2014 - Present
Acting Teller Supervisor - Masraf Al Rayan
Duties included: • Responding to customer inquiries and concerns and creating positive solutions
• Daily monitoring of CTR processing
• Ordering Cash for Main Bank and Drive In
• Balancing the Currency Vault and the Coin Vault
• Monitoring possibilities of Money laundering (AML)
• Maintaining supplies, Organization of the teller line
• Supporting the Staff by approving/overseeing transactions as needed, assisting with balancing issues and verifications of cash outages
• Performing monthly surprise cash audits
• Monitoring and providing guidance, written disciplinary actions when necessary
• Continuously working to improve the operations of the teller line and the bank
• Working with other Lobby Personnel to ensure excellent lobby operations
• Being a positive role model for all employees
• Ensures adherence to policies and procedures concerning the Teller functions
Responding to customer inquiries and concerns and creating positive solutions
• June 2011 - May 2014
Teller - Masraf Al Rayan.
Duties included: • Handling all monetary transactions such as cash transactions, cheques encashment and transfers.
• Cross selling MAR financial products.
• Maintaining a strong relationship with high profile clients.
• Achieving yearly targets in deposits and finances.
• Answer client's inquiries and resolve disputes.
• Perform weekly and monthly reconciliation of the main vault.
• November 2010 Employed by Aspire as an organizer for the Aspire4Sport Event.
Duties included: • Managing the basketball clinic hosted by 4 times NBA champion Mr. Horace Grant and NBA director for Europe, the Middle East and Asia Mr. Neil Meyer.
• Attending to all the VIP guests' needs and requirements.
• Organizing and managed the volunteers.
2010 - Present College of the North Atlantic - Qatar • Two courses remaining to complete Business Administration diploma -Marketing Major