Operations Program Manager
DHL Express
Total years of experience :15 years, 10 Months
- Develop new processes and procedures including updating of process documentation for Express functions in DHL in coordination with ITS teams as well as operational teams based on international and regional benchmarks to ensure the processes are aligned with industry best practices and tools.
- Lead and manage the process improvement projects for the operations function, including finalizing scope, appointing vendors, coordinating with user departments etc. to ensure the project is completed within the defined quality, time, scope, and cost parameters.
- Define the deliverables, resource requirements and work plan for the customs clearance and VAT projects, and manage its delivery.
- Work closely with regulation and customer management to understand the business requirement for the project deployment.
- Ensure necessary documentation is available for all Projects to support business continuity.
- Looking out for all the operations of the Airside in KAIA facility.
- Improve the operational systems, processes and policies in support of organization Strategy.
- Reviewing the flights schedule and loads movements to direct the day to day activities across all team members.
- Reviewing pending cases with customs officials and maintain a process to ensure smooth service excellence.
- Liaising with customs and security officials to maintain regulatory circular over the HUB load in terms of inbound and outbound shipments.
- Training and supervising new employees and tracking and measuring staff performance.
- Developing and maintaining professional relationships with customers both internal and external, industry sector affiliates and local government authorities.
Contribute to the development and implementation of an effective clearance, Air and Ground Operations processes ensuring alignment to DPDHL strategy.
• Lead the digitalization initiatives pertaining to services and Operations.
• Leading a team to Analyze and Report Operations KPIs with improvement actions.
• Supervising courier routine program (pre route, Vehicle safety, on-route pick up & delivery, post route and assessment)
• Route planning and Optimization along with controlling the management of route productivity by measuring the Stops per route and per On Road Hour.
• Design and review policies and SLAs related to Operations& employee performance.
• Monitoring the process for the standard handling of export and import clearance.
• Working closely with Authorities for data exchange programs.
- Clearance solution application project manager.
- Coordinate the clearance of freight documentation through the relevant customs authorities.
- Working with customers to guide and advice on customs regulation qualifications both in the origin and destination countries Duties & Responsibilities.
- Continue to develop knowledge on customs qualifications, ensuring new regulations are understood and implemented where required.
- Ensure Duty/VAT paid out is collected on delivery. Ensure any queries/refunds are followed up and resolved immediately.
- Organize update municipal approvals for all restricted items.
- Provide functional training and provide ongoing tactical feedback to the Logistics team.
- Translating in detail all the inbound and outbound shipments to or from KSA.
- Generating Customs Harmonized Tariff codes of line by line items from the invoice.
- Reviewing & checking all the dutiable shipments invoices line by line & all the entered data & Customs HS codes have been correctly entered.
- Ensure all inbound dutiable shipments clearance procedures adhere to Customs regulations and Security Orders & duty calculation.
- Drive to identify, understand and give high priority to Customs needs, also anticipating and providing solutions to internal and external customers in a helpful, friendly and honest manner.
- Provide general guidance/direction to or train junior level personnel in associate roles.
- Full coordination between the customs and the clients using a wide variety of activities as emails, CRM systems and phone calls.
- Ensure global service excellence by achieving productivity, trace performance and quality targets.
- Provide customers with a pro-active customer service including; alerting customers to service failures and delays in Clearance.
- Adherence to approved gateway operations / special clearance - Service Level Agreement.
- Assist with resolution of the trace files and communication with the other collegues from the countries around the globe where the problems specifically related to customs issues to support the prompt resolution of the files.
- To gather and make available of the shipment customs clearance steps process to our customer service team, the most up to date customs information through appropriate channels.
- Identify new opportunities within the current clients and new ones.
- Handling sales projects from import to delivery.
- Preparing the customs clearance paperwork.
- Communicate and follow up with the brokers to get the shipments status.
customer service agent for the high value customers in the company,
telemarketing and sales agent
Cashier accounting works, along with data entry of the financial records, handling the emailing issues and request.
sales coordinator
78 % school of business (accounting, marketing,logistics and SCM)
