call center supervisor in charge
Al Garhoud private hospital
Total years of experience :13 years, 6 Months
• Answer calls and respond to emails handle patients inquiries both telephonically and by email.
• Responsible for all patients’ inquiries and questions.
• Provide excellent customer service at all times.
• Scheduling Doctors monthly appointments.
• Handling and solving patients complaints and inquires.
• Participates in additional training courses when needed.
• Performs other related duties and assignments as required and as assigned by supervisor or manager.
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment.
• Answer calls and respond to emails handle customer inquiries both telephonically and by email.
• Responsible for all customer inquiries and questions.
• Provide excellent customer service at all times.
• Follow up to customer inquiries by taking specific action in a timely manner.
• Troubleshoot equipment and system problems.
• Problem solve to help customers resolve issues on first call.
• Enter data from customers into various software programs.
• Appropriately communicate with upset customers to resolve their inquiries.
• Promote and offer products and services by consulting, gathering information, and evaluating customer needs.
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment.
• Participates in additional training courses when needed.
• Performs other related duties and assignments as required and as assigned by supervisor or manager.
• Exercise retention efforts when appropriate.
• Identify customers who are comparison-shopping and inquiring about contract terms - assisting the Customer with the correct price plan when necessary.
• Advising customers about the life cycle for the English courses.
• Communications with clients in variety of ways by telephone by e-mail, fax and face-to-face.
• Solving customer’s problems and helping them prove enormously satisfying.
• Entering data onto a computer system, either while on the phone with the customer or after (wrap up) may form part of the role, Good keyboard skills are therefore required as well as a keen eye for detail.
• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Sending and receiving correspondence form a to all Qatar banks, Qatar Exchange, Most popular Real Estate companies.
• Handling all my chief meetings.
• Handling my boss mail.
• Write all the reports after every meeting and AMG.
• Communicate with the relative person of the whole company departments.
• Assist the manager with the routine works.
• Customer reception and present the company status for the customer.
• Entering data onto a computer system, either while on the phone with the customer or after (wrap up) may form part of the role. Good keyboard skills are therefore required as well as a keen eye for detail.
• Use questioning and listening skills that support effective telephone communication.
• Understand the impact of attitude in handling calls professionally.
• Meets commitments to customers.
• Handling their inquiries.
• Display time flexibility towards shifts as per work floor requirements.
• Apply the elements of building positive rapport with different types of customers over the phone.
• Identify voice skills and how to enhance a good telephone presentation.
• Provide customers with product and service information.