Ahmed Balatif

IT Support at Alinma Tokio Marine

• Saudi Arabia
• My current job since January 2017

Installation, Configuration, Maintenance and Troubleshooting of Internetwork
problems.
➢ Providing Round the Clock Support for the clients, which involved in handling 2000+

Support Engineer at Alinma Bank Bank

• United Arab Emirates
• March 2012 to

• to

with a team of 15+ Engineers across thecompany
➢ Remotely monitoring and managing Client PC’s using Standard SCCM and Team
viewer.
➢ Documentation of all the Operations related to IT group.
➢ Managing and Maintaining Servers and Providing L1 System & Network support at
Local for almost 70 plus branches across the Kingdom.
➢ Working on a ticketing system called HPSM and troubleshooting the end users
requirement.
➢ Backup, restore and upgrade of Client PC’s
➢ Supporting Employees via E-mail, Chat, Ticket system and Voice. Tracking each call
till resolution.
➢ Set up and maintained both Local and Network printers for network computing