احمد بيومى خطاب Bayoumi Khattab

RadioShack Egypt, 2/2009 till 2/2010:
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Position: Sales Coordinator in RadioShack “Head Office” Vodafone department
• Applying new comer program to assure good working environment for the new comer.
• Following up stock movement to assure good results in stocktaking
• All stores communications & Creation Stores Users
• Full coordination between the Vodafone department and various departments.
• Insure refill orders meets store needs and discuss solution for any shortage with product
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• Handling all TE-Data issue at RadioShack (create new users; transfer the users to and from RadioShack stores- etc)
• Reporting to operation Department manager at RadioShack
• Follow-up TE-Data Services at RadioShack daily basis to avoid any error .

RadioShack Egypt, 10/2007 till 2/2009:
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Position: Vodafone sales maker (Indoor)
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Job description:
• Achieving the personal & Team sales Target.
• Issuing the dept. reports that should be sent to the head office.
• Responsible for Vodafone products sales (All Lines types - Usb Modems Bundles -etc)
• Responsible for Vodafone services (Bill payment - Sim swap - Vodafone cash - etc )
• Handling the contracts every month to Deliver it to head office at RadioShack
• Make the proper demonstration for the corporate, Individuals customers in order to give them enough education about our products.
• Handle the customer problems (manufacturing, using).
• Serving RadioShack& Vodafone Customers
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Recognitions and rewards:

During my period at RadioShack I have been honored to get:
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• Best Vodafone Employee in all branches in Egypt at RadioShack for 2009 from Chairman of the Board of Directors of the Company.
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• Recognition certificate acknowledgment and appreciation from Vodafone Egypt to light of the outstanding efforts.

er service manager • . Improve customer service experience, create engaged customers and facilitate organic growth • Take ownership of customers issues and follow problems through to resolution • Develop service procedures, policies and standards • Control resources and utilise assets to achieve qualitative and quantitative targets • Adhere to and manage the approved budget • Maintain an orderly workflow according to priorities • helping to develop and implement a customer service policy for an entire organization; • finding ways to measure customer satisfaction and improve services; • managing a team of customer services staff; • Handling face-to-face enquiries from customers.

• Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures. • Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes. • Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities. • Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

• Applying new comer program to assure good working environment for the new comer. • Following up stock movement to assure good results in stocktaking • All stores communications & Creation Stores Users • Full coordination between the Vodafone department and various departments. • Insure refill orders meets store needs and discuss solution for any shortage with product • . • Handling all TE-Data issue at RadioShack (create new users; transfer the users to and from RadioShack stores- etc) • Reporting to operation Department manager at RadioShack • Follow-up TE-Data Services at RadioShack daily basis to avoid any error .