Ahmed Bondagji _ MBA

Responsible for aligning business objectives with employees and management in designated business units.

My position serves as a consultant to management on human resource-related issues acting as an employee champion and change manager.

Assessing and anticipating HR-related needs.

Communicating needs proactively between HR and business management seeking to develop integrated solutions.

Formulating partnerships across the HR function to deliver value-added service employees reflecting the business objectives of our organization.

International human resource responsibilities communicating on a ME level.

Maintaining an effective level of business literacy about our business unit's financial position, its midrange plans, its culture and its competition.


Essential Functions

Conducting weekly meetings with respective business units.

Consulting with line management, providing HR guidance when appropriate.

Analyzing trends and metrics in partnership with the HR department to develop solutions, programs and policies.

Managing and resolves complex employee relations issues.

Conducting effective, thorough and objective investigations.

Maintaining in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.

Partnering with our legal department as needed/required.

Providing day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).

Developing contract terms for new hires, promotions and transfers.

Assisting international employees with expatriate assignments and related HR matters.

Providing guidance and input on business unit restructures, workforce planning and succession planning.

Identifying training needs for business units and individual executive coaching needs.

Participating in evaluation and monitoring of training programs to ensure success.

Niagara College, One of Canada’s most innovative applied learning institutions, has expanded its international reach through satellite campuses located in Taif/ Makkah/ Al Ahsa and Al Majma’ah, KSA.

The campuses specialize in delivering a number of diploma programs in the areas of tourism, hospitality, business, food technology and a foundation program for English language development. Reporting to the Director of HR, Basically my main role is assuring smooth operations of the College's HR department by maintaining, planning, implementing, and evaluating policies, programs, and practices.


Other responsibilities include;

• Development of NC KSA HR policies, procedures and projects with local expertise and ensure efficient implementation.

• Maintaining awareness and knowledge of contemporary HR practice and provide suitable interpretation to managers and staff within the organization.

• Supporting and implementing processes for, performance management, training & development and organizational development.

• Assisting with updating and monitoring job requirements and job descriptions for all KSA based positions.

• Preparing employees for assignments by establishing, overseeing and conducting orientation and training programs at all NC KSA sites.

• Liaising with the finance department staff to monitoring and scheduling individual payroll, benefits and vacation entitlements.

• Coaching HR staff and managers in effective performance management reviews.

• Managing day to day HR operational activities including employee benefits program, employee files and legal paperwork at all NC KSA sites.

• Ensuring KSA legal compliance by monitoring and implementing applicable HR government requirements; conducting investigations; maintaining records; representing the organization at hearings.

• Monitoring the HRIS platform and ensuring regular updates to the database.

• Providing expertise in strategy execution, planning, and facilitation of employee relations efforts.

Bupa Arabia Nov 2013 - Jan 2016

Senior Manager,
Regional Provider Operations,
Provider Relations Department

 Acting as a HRBP between Provider Operations and Bupa Human Resources on all related operational roles.  Provider Operation team recruitment and talent screening.
 Staff turnover and recruitment.
 Ability to efficiently communicate and present information to other employees, and management staff.
 To achieve the targeted Net Recourses and Provider Settlement Efficiency (NPSE) within the 60 days’ cycle.
 Providers better discounts/prices reductions and exploring/bench marking services. Constrain provider’s price increase to minimize impact.
 Ensure that all Providers agreements are renewed on time with maximum benefits to Bupa.
 Ensure the quality of the contents and summaries of the statement prior sending to the providers and provide legible directives to the concerned staff.
 Conduct professional /social visits within layers’ resources of the major providers and prepare utilization
review /audit presentation to the owners of the providers.
 Improve internal and external information reports to better manage the provider practices.


- Management facultative placements of risk for Bupa Arabia Contractors through Planning, Control, direction and guidance with preventive action at all levels;

• To achieve the targeted Net Provider Settlement Efficiency (NPSE) within the 60 days’ cycle
• Providers better discounts/prices reductions and exploring/bench marking services. Constrain providers price increase to minimize impact.
• To ensure that all Providers agreements are renewed on time with maximum benefits to Bupa
• Conduct professional /social visits with inlayers resources of the major providers and prepare utilization review /audit presentation to the owners of the providers
• Improve internal and external information reports to better manage the provider practices
• Ensure the quality of the contents and summaries of the statement prior sending to the providers and provide legible directives to the concerned staff.
• Ensures timely accounting, reporting and auditing.
• Researches and analyzes reinsurance prices and specifications as well familiar with a variety of the field's concepts, practices, and procedures.

On a Human Resources level my team was responsible for Two major contractors HR operations (AL Naizak, AL Flak) in terms of;

• Group Compensation & Benefits Specialist, Group HR Reporting to KAUST Finance management.

• Reviewing and Managing annual midyear and year-end salary reviews, and bonus calculations.

• Reviewing current grades and grading new jobs.

• Verifying and Approving local and international offered packages according to the internal salary structures. Initiatives & Achievements.

• Developed various C&B reports and/or dashboards such as Actual Salaries range spread on Grades vs. Salary Structure, Overtime Monitoring Report including cost impact & top beneficiaries \[Employees\], Salary Increase Matrices, and Bonus Calculation Matrices.

• Supported the Group Organizational Development team in developing detailed attrition report dashboard.
• Supported Group Recruitment team in developing recruitment tracking sheet & dashboard, weekly monitoring system of Nitaqat’s Saudization percentages.
 Worked with HR Consultancy to increase Attraction & Retention of Saudi Engineers.
 Analyzed current turnover rates, rejected offers, exit interview reports, and employee satisfaction surveys,
detected top attrition factors, and reported strategies to encounter these factors.

• Reviewed HR Policies and Procedures compliance to Saudi Labor Law and shared a detailed report.


On a contractual level, Create the stability stage through governmental and private Human Capital and faculty contracts strategy and outsourcing models (long term multi-billion value) for the University's Facilities and
Community Operation and Maintenance Services Contracts (Maintenance, utility, recreation, travel, logistics and many more) and the mechanism to shift from the start-up mode to the sustainability mode. Additionally, work with University leaders to get the strategy approved and then play a key role to implement the approved contracts strategy.
The operational work involved the following: Plan and Control all contract administration related activities:

• Create a world-class contracts administration unit to manage the large complex contracts.

• Manage a team of professionals to administer all multimillion value Facility Management and Operation and Maintenance Service contracts.

• Dynamically improve the contracts management procedures to reach business maturity.

• Make sure that all contract obligations are understood, agreed on, and adhered to by all Department Heads, Project Managers, Legal Affairs, and 3rd parties.

• Introduce the best commercial approaches for all proponent business interactions.

• Control the contracts Authorized Expenditure Limits.

• Control the invoice verification and process for payment.

• Monitor contractor’s performance and resolve with contractor all performance related issues.

Create the stability stage contracts strategy and outsourcing models (long term multi-billion value) for the University's Facilities and Community Operation and Maintenance Services Contracts (Maintenance, utility, recreation, travel, logistics and many more) and the mechanism to shift from the start-up mode to the sustainability
mode.

The link between customer service and the legal department. - Franchise and travel agencies, extensive advice's to local and international clients on matters relating to franchise and agency laws. - Drafting and reviewing commercial agency and distribution agreements, including key financial and banking documents such as LC’s, guarantees and bonds. - Licensing procedures involving airlines and/or IATA and other relevant authorities. This concluded of, drafting and reviewing relevant documents required by the relevant authority, in addition providing accurate legal advice and alternatives in order to meet client expectations. - Structuring business-exiting methods in terms of KSA law, this includes providing the client with optional exit strategies depending on client preference of time and cost, in addition to termination/transfer of jurisdictional and/or FDI licenses, drafting relevant documents such as SPA’s and TSA’s. - Mergers and acquisitions and joint ventures, this conducts proficient due diligence studies and preparing contract summaries and executive reports. - Project in financing on energy and infrastructure projects and providing corporate and commercial support. - Reviewing and drafting legal documents in both English and Arabic, this includes agreements, key supporting documents - such as partner/shareholder resolutions, and POA’s. - Providing legal advice and services on matters pertaining to intellectual property, real estate, capital market transactions, AML and compliance procedures, corporate bribery and corruption.

Responsible for handling the Inflight Contracts and providing Marketing Services to 110 Airline Clients who flys in and out of Kingdom of Saudi Arabia getting their Inflight from FIVE Units situated at Riyadh, Jeddah, Dammam, Madinah & Cairo.Remarkable hospitality experience in Airline and Travel Industry.

• Amadeus Travel System Turnover team leader.

• Huge knowledge of ramp operations, customer service and vendor relationship.

• Extensive knowledge of Federal, State and local Air Traffic rules and regulations.

• Familiarity with principles, methods and tools used in airport maintenance.

• Profound ability to plan and supervise the work of others.

• Excellent communication and interpersonal skills.

•Ability to efficiently communicate and present information to other employees, and management staff.