Bodyshop In Charge
Union Motors
Total years of experience :9 years, 11 Months
• Managed all aspects of daily operations.
• Facilitated vehicles repair cost negotiations with insurance companies.
• Supported customers to meet their requirements and solve complaints.
• Ensured that equipment, material, and other assets are controlled and used effectively.
• Prepared monthly/yearly reports show revenue vs cost and business forecast.
• Maintained required documents for audit department reviews.
Business Support Team Leader - Business Banking Division (Dubai)
(September 2013 - May 2014)
• Supported all business banking teams within the UAE to open business bank accounts for their customers.
• Ensured that all audit, compliance, and legal requirements are met and that the account opening is in line with the bank policy and procedures.
• Prepared weekly/monthly reports about the opened accounts and discrepancies.
Customer Relationship Manager - Branch (Abu Dhabi)
(January 2009 - September 2013)
• Reviewed reports and applications for bank accounts, finance products, credit cards, and services and verified all necessary documents are received and that the transactions are performed according to the bank policy and procedures.
• Reviewed and followed the customer service staff performance by assuring that the branch guidelines provided by the management are duly followed and the branch sales target is achieved.
• Provided the customers with suitable solutions for their needs and participate in cross-selling other products.
• Represented the branch in discussion and review sessions with the internal audit department.
Customer Relationship Officer - Branch (Abu Dhabi)
(June 2008 - January 2009)
• My main job was to sell the bank products to the customers and provide them with all kinds of transactions related to their requirements and achieve the monthly sales target.
Complaint Resolution Unit Agent - Call Center (Abu Dhabi)
(June 2007 - June 2008)
• Handled all kinds of complaints regarding accounts, finance products, cards, services, and others by following the suitable standard procedure with each case.
• Followed up the received complaints and coordinate with the concerned branches or departments for a solution and inform the customers with feedbacks accordingly.
• Monitored and escalated all new sorts of complaints to the quality assurance department.
• Prepared weekly/monthly reports about the received complaints.
Call Center Agent - Call Center (Abu Dhabi)
(November 2006 - June 2007)
• My daily duties were to receive calls from existing and potential customers for the bank regarding accounts, fixed deposits, finance products, credit cards, fees, services, and complaints.