Total Years of Experience: 13 Years, 0 Months
June 2014
To Present
IT Technical Support
at Acico AIPC
Location :
Kuwait - Al Jahra
May 2013
To May 2014
Maintenance Engineer
at Efinance Co
Location :
Egypt - Cairo
3. Maintenance Engineer at (Efinance Co) Smart Village From 5/2013 until 5/2014
Job Description: Product Deployment and Technical Support.
Duties
➢ Diagnosis of desktop, application, networking and infrastructure issues.
➢ Experience of supporting a wide and varied client base.
➢ Troubleshooting PC's, laptops and mobile devices.
➢ Providing 1st/2nd line support to users.
➢ Administering the IT department's policies and procedures.
➢ Installation and support of telecommunication equipment.
➢ Maintaining a log of all problems detected and system backups.
➢ Responsible for maintaining backups and for project work such as new builds.
➢ Working closely with software suppliers to resolve operational issues.
➢ Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and ➢ 2007, Windows Server, Small Business Server 2003/2008, Active Directory
➢ management Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup
➢ products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and ➢ Firewall Configurations
Skills
➢ Work well with others.
➢ Time Management
➢ Troubleshooting/Repairing Problems
➢ Deadline Dependent Task Completion
➢ Creative Talent
➢ Observance of Safety Procedures
➢ Capable decision-maker
Languages skills
• Arabic: Mother tongue
• English: Fluent
Software Applications
➢ Windows XP/2003/Vista /7& Microsoft Office 2003/2007/2010.
Job Description: Product Deployment and Technical Support.
Duties
➢ Diagnosis of desktop, application, networking and infrastructure issues.
➢ Experience of supporting a wide and varied client base.
➢ Troubleshooting PC's, laptops and mobile devices.
➢ Providing 1st/2nd line support to users.
➢ Administering the IT department's policies and procedures.
➢ Installation and support of telecommunication equipment.
➢ Maintaining a log of all problems detected and system backups.
➢ Responsible for maintaining backups and for project work such as new builds.
➢ Working closely with software suppliers to resolve operational issues.
➢ Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and ➢ 2007, Windows Server, Small Business Server 2003/2008, Active Directory
➢ management Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup
➢ products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and ➢ Firewall Configurations
Skills
➢ Work well with others.
➢ Time Management
➢ Troubleshooting/Repairing Problems
➢ Deadline Dependent Task Completion
➢ Creative Talent
➢ Observance of Safety Procedures
➢ Capable decision-maker
Languages skills
• Arabic: Mother tongue
• English: Fluent
Software Applications
➢ Windows XP/2003/Vista /7& Microsoft Office 2003/2007/2010.
May 2012
To February 2013
1.Maintenance Engineer
at TibaTechnology Co
1.Maintenance Engineer at (TibaTechnology Co) Shoubra From 5/2012 until 2/2013
Job Description: Supervising on the assembly and maintenance process devices of Computers which includes Software & Hardware Maintenance.
Job Description: Supervising on the assembly and maintenance process devices of Computers which includes Software & Hardware Maintenance.
May 2012
To February 2013
Maintenance Engineer
at TibaTechnology Co
Location :
Egypt - Cairo
Supervising on the assembly and maintenance process devices of Computers which includes Software & Hardware Maintenance.
January 2012
To April 2012
Maintenance and Sales Engineer
at City Mall
Location :
Egypt - Cairo
2. Maintenance and Sales Engineer at (Abo Sefeen for computer services) (City Mall) From 1/2012 until 4/2012
Job Description: Responsible of the maintenance andthe selling the computer devices.
Job Description: Responsible of the maintenance andthe selling the computer devices.
January 2012
To April 2012
Maintenance and Sales Engineer
at Abo Sefeen for computer services
Location :
Egypt - Cairo
Responsible of the maintenance and the selling the computer devices
January 2009
To December 2009
at Internet & E-Mail & Troubleshooting
➢ Internet & E-Mail & Troubleshooting.
➢ Professional Diploma in Networking 2009.
➢ ICDL Package.
➢ Professional Diploma in Networking 2009.
➢ ICDL Package.
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