Operations Manager
Solutions Hygiene LLC.
Total years of experience :22 years, 10 Months
(Operations manager) perform various functions, which primarily involve providing supervisory role to ensure effective operational delivery of cleaning services, customer services, marketing.
Operations manager oversee, train, and inspect the work of assigned rooms and floors staff, ensuring that all procedures are performed to the standards of the facility, which can be a hotel, company, government office, hospital, schools, university’s
We provide support where necessary to ensure all clients obtain optimum service.
Duties & Responsibilities:
• Managing and motivating a team of cleaning staff
• Conduct stock management of consumables and spares
• Ensure employees are properly trained and equipped to perform their role
• Deploy and train staff on the use of latest cleaning technology while providing instructions and supervision where necessary
• Certify that equipment is safe to use and in good working condition
• Oversee all escalations and performance management developments
• Supervise performance of cleaning team
• Conduct safety briefings and toolbox talks
• Collaborate with clients to ensure there are no problems on site
• Keep close interaction, communication, and coordination with the Front Office and other departments
• Support in maintaining a highly trained and motivated staff that constantly strives for excellence in cleanliness and service
• Proficiently clean clients’ homes to meet both company and client standards
• Supervise all employee work on assigned site, to make sure it meets the company and client standards
• Have a conversation with clients regarding appointment time, and for the period of cleaning
• Drive to every location with the team along with supplies in official vehicle
• Make sure all keys/codes and payments are sent back to the office at the end of the day. Payments should be collected in a professional manner
• Demonstrate a positive attitude and show an example for other employees to emulate
• Make sure all employees follow company standards by constantly coaching and redirecting performance.
Directly reports to the Assistant G. Manager
for the day-to-day operations.
• Manage and monitor all Cleaning & Office
Services Supervisors assigned in the location or
sites.
• Implementing ADNH standard operating
procedures SOP, SWP.
• Responsible for the staff/personnel, including
mechanics, detailers and all employees.
Coordinating with Commercial and Operations
Manager regarding the monitoring of material
cost, implement and maintain control systems
covering cost on daily basis, and perform
against budget and make adjustment where
necessary.
• Establish and implement wherever possible
training course and Systems to meet company
requirements’ and improve overall and industrial
performance.
• Complete knowledge and enforcement
(including write-ups) of all company policies and
procedures is required and mandatory dictation
of, adherence to and following of each
procedure is required.
• To assist in the formulation of service plans
(including priorities for the service and the
preparation and monitoring of associated
service budgets, in accordance with the
company policy, in order that they contribute to
achieving the relevant areas of the overall
corporate strategy and to ensure that the plans
and objectives are understood, and effectively
implemented in order to maximize service
outcomes.
• Approve all requisitions issued from all
assigned locations.
• Monitor staffing levels and costs in relation to
demand and adjust where necessary.
• Monitoring all details supplies, mechanics part,
etc. Having a firm knowledge of the products,
the amount to keep in stock and confirming and
signing of purchase orders.
• Establish and maintain a solid and mutually
beneficial business relationship resulting in
highest levels of client and customer
satisfaction and account retention, and future
business growth plans.
EHK Duties and Responsibility:
Supervises all housekeeping employees, hires new employees as needed, discharges employees when necessary and take disciplinary actions when policies are not followed. Evaluates employees in order to upgrade them when openings arise.
Plans the work for the housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for the housekeeping staff. Schedules employees and assigns extra days off according to occupancy forecast. Maintains a time logbook of all employees within the department.
Recruit and train new employees. Assigns new employees to work with experienced help. Checks on the work of these employees occasionally and observes the report made by the supervisors.
Approves all supply requisitions, such as those for spreads and bathroom rugs. Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences.
Responsibility & Authority:
• Responsible for cleanliness, orderliness and appearance of the entire Hotel.
• Ensure that rooms are made as per company standard.
• Prepare Annual Housekeeping Budget.
• Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
• Organize inventories with Accounts and General Store for linen, uniform and fixed assets.
• Pay particular attention while organizing pest eradication activities.
• Develop and implement Housekeeping systems and procedures
• Prepare reports for management information.
• Assist Purchase department in selecting suppliers for items related to Housekeeping.
• Plan, control and supervise Horticultural activities.
• Attending and resolving guest complaints.
• Verification of supplies consignments.
• Organize on-the job training and evaluate its effectiveness.
• Approval of the Functional Manual of the department.
• Recommend recruitment of new personnel.
Other Routine Responsibilities:
• Daily inspection of public areas and employees locker rooms.
• Daily briefing of Supervisors/ Executives.
• Coordinating the preventive maintenance schedule of rooms and a public area with the maintenance department.
* Ensures proper cleanliness of all guestrooms. Corridors. Service and pantry areas.
* Ensures that all employees perform their specific task. See to it their proper dress codes and behave in a positive manner.
* To assist the Executive Housekeeper in the supervision and running the operation of Housekeeping. laundry. Florist. Uniform\ linen department and in house contractor.
* To assist the Housekeeping in a cost saving measure. and chemical handling. Guest amenities and others.
Duties and Responsibilities:
* Inspects all guestrooms. Corridors and service areas and see to it that they are properly cleaned according to the hotel standard. Cleanliness and damages in the assigned work section.
* Checks VIP arrival rooms to ensure that they are clean and according to standard.
* Ensures that room boys are following the prescribed cleaning procedures of the hotel.
* Checks and reports all soiled drapes. carpets. furniture and other special housekeeping cleaning needs to his/ her superior.
* Follow up missing items from the room or public area and report to the exec. Housekeeper.
*Ensures that all maintenance work is carried out properly and corresponds to the established procedures.
*Assign special duties to the floor supervisor and ensures that they are carried out.
*To assist the Exec. Housekeeper in evaluation of the employee.
* To prepare the action plan for the guest room area.
* Follow up training sessions.
* Follow up the training with all the employees.
* Participates with the yearly budget requirements.
* Assess and recommend solution in the housekeeping situation to improve service.
* To assist in the inventory of the housekeeping.
* To ensure the health and safety procedures are adhering by the employees.
* To investigate any complaint and takes corrective measures.
* To do spot checked of the rooms in order to follow up with concern staff.
* To revised the manning schedule according to occupancy.
* Knows the fire and safety procedure of the hotel.
* To implement health and safety measures during working hours.
* Controls the safe use of keys by the room boys.
* Performs other duties assigned by the housekeeper.
* To control and supervise the staff attendance. Punctuality .and master key log book.
1. Inspects all guestrooms, corridors and service areas and see to it that they are properly cleaned according to the hotel’s standard. Cleanliness and damages in the assigned work section.
2. Reports any damages in the assigned work section and fill out maintenance request form.
3. Checks vacant rooms to ensure that they are physically vacant and make the necessary report for any discrepancy.
4. Checks the room boy carts to make sure that they are stocked adequately and neatly.
5. Checks pantry area and make sure that they are neat and well supplied.
6. Ensures that room boys are following the prescribed cleaning procedures of the hotel.
7. Checks and reports all soiled drapes, carpets, furniture and other special housekeeping cleaning needs to his/her superior.
8. Works with the room boys in the preparation of the rooms for VIP arrival.
9. Reports and log-in any missing item from the room or public area to the Housekeeper.
10. Ensures that all maintenance work is carried out properly and corresponds to the established procedures.
11. Assign special duties to the room boys and ensures that they are carried out.
12. Checks and replenishes any missing items, if necessary.
13. Records the status of rooms, room boy reports and housekeeping activities throughout the day.
14. Attend training sessions.
15. Performs on the job training with all the employees.
16. Controls the safe use of keys by the room boys
17. Performs other duties assigned by the Housekeeper or his/her designate.
18. Knows the Fire and Safety procedure of the hotel.
19. To ensure that no wastage in the guest supplies and guest amenities.
1. Inspects all guestrooms, corridors and service areas and see to it that they are properly cleaned according to the hotel’s standard. Cleanliness and damages in the assigned work section.
2. Reports any damages in the assigned work section and fill out maintenance request form.
3. Checks vacant rooms to ensure that they are physically vacant and make the necessary report for any discrepancy.
4. Checks the room boy carts to make sure that they are stocked adequately and neatly.
5. Checks pantry area and make sure that they are neat and well supplied.
6. Ensures that room boys are following the prescribed cleaning procedures of the hotel.
7. Checks and reports all soiled drapes, carpets, furniture and other special housekeeping cleaning needs to his/her superior.
8. Works with the room boys in the preparation of the rooms for VIP arrival.
9. Reports and log-in any missing item from the room or public area to the Housekeeper.
10. Ensures that all maintenance work is carried out properly and corresponds to the established procedures.
11. Assign special duties to the room boys and ensures that they are carried out.
12. Checks and replenishes any missing items, if necessary.
13. Records the status of rooms, room boy reports and housekeeping activities throughout the day.
14. Attend training sessions.
15. Performs on the job training with all the employees.
16. Controls the safe use of keys by the room boys
17. Performs other duties assigned by the Housekeeper or his/her designate.
18. Knows the Fire and Safety procedure of the hotel.
19. To ensure that no wastage in the guest supplies and guest amenities.
• Handle the safekeeping, recording, collection of all keys and pagers held in the Housekeeping Office to ensure a safe and secure work environment
• Answer the telephone according to Hotel standards and record incoming requests and messages in order to communicate this information to concerned in a timely fashion
• Receive Lost and Found items and record and store them as per standard. Handle the claiming and clearing of any Lost and Found items
• Update and print Opera system for the room discrepancy report by morning at 10:30hrs, afternoon at 16:30hrs and evening at 20:00hrs. Ensure to submit a copy to Accounts and Reception.
• Prepare attendance sheet for payroll before 25th of the month and submit to Accounts Department
• Control cleanliness and tidiness of the Housekeeping Office and file Housekeeping records and reports as per Housekeeping guidelines
• Communicate effectively and clearly any requests or maintenance to related departments to ensure smooth Housekeeping operation
• Handle ‘DND’ rooms. Ensure to call the Guest by 15:00hrs and ask for service. Handle babysitting requests as per the hotel standards
• Check office supplies, stock level of all Housekeeping forms and First Aid box items and orders if necessary to ensure a smooth operation
1. Inspects all guestrooms, corridors and service areas and see to it that they are properly cleaned according to the hotel’s standard. Cleanliness and damages in the assigned work section.
2. Reports any damages in the assigned work section and fill out maintenance request form.
3. Checks vacant rooms to ensure that they are physically vacant and make the necessary report for any discrepancy.
4. Checks the room boy carts to make sure that they are stocked adequately and neatly.
5. Checks pantry area and make sure that they are neat and well supplied.
6. Ensures that room boys are following the prescribed cleaning procedures of the hotel.
7. Checks and reports all soiled drapes, carpets, furniture and other special housekeeping cleaning needs to his/her superior.
8. Works with the room boys in the preparation of the rooms for VIP arrival.
9. Reports and log-in any missing item from the room or public area to the Housekeeper.
10. Ensures that all maintenance work is carried out properly and corresponds to the established procedures.
11. Assign special duties to the room boys and ensures that they are carried out.
12. Checks and replenishes any missing items, if necessary.
13. Records the status of rooms, room boy reports and housekeeping activities throughout the day.
14. Attend training sessions.
15. Performs on the job training with all the employees.
16. Controls the safe use of keys by the room boys
17. Performs other duties assigned by the Housekeeper or his/her designate.
18. Knows the Fire and Safety procedure of the hotel.
19. To ensure that no wastage in the guest supplies and guest amenities.
1. Inspects all guestrooms, corridors and service areas and see to it that they are properly cleaned according to the hotel’s standard. Cleanliness and damages in the assigned work section.
2. Reports any damages in the assigned work section and fill out maintenance request form.
3. Checks vacant rooms to ensure that they are physically vacant and make the necessary report for any discrepancy.
4. Checks the room boy carts to make sure that they are stocked adequately and neatly.
5. Checks pantry area and make sure that they are neat and well supplied.
6. Ensures that room boys are following the prescribed cleaning procedures of the hotel.
7. Checks and reports all soiled drapes, carpets, furniture and other special housekeeping cleaning needs to his/her superior.
8. Works with the room boys in the preparation of the rooms for VIP arrival.
9. Reports and log-in any missing item from the room or public area to the Housekeeper.
10. Ensures that all maintenance work is carried out properly and corresponds to the established procedures.
11. Assign special duties to the room boys and ensures that they are carried out.
12. Checks and replenishes any missing items, if necessary.
13. Records the status of rooms, room boy reports and housekeeping activities throughout the day.
14. Attend training sessions.
15. Performs on the job training with all the employees.
16. Controls the safe use of keys by the room boys
17. Performs other duties assigned by the Housekeeper or his/her designate.
18. Knows the Fire and Safety procedure of the hotel.
19. To ensure that no wastage in the guest supplies and guest amenities.
1. Inspects all guestrooms, corridors and service areas and see to it that they are properly cleaned according to the hotel’s standard. Cleanliness and damages in the assigned work section.
2. Reports any damages in the assigned work section and fill out maintenance request form.
3. Checks vacant rooms to ensure that they are physically vacant and make the necessary report for any discrepancy.
4. Checks the room boy carts to make sure that they are stocked adequately and neatly.
5. Checks pantry area and make sure that they are neat and well supplied.
6. Ensures that room boys are following the prescribed cleaning procedures of the hotel.
7. Checks and reports all soiled drapes, carpets, furniture and other special housekeeping cleaning needs to his/her superior.
8. Works with the room boys in the preparation of the rooms for VIP arrival.
9. Reports and log-in any missing item from the room or public area to the Housekeeper.
10. Ensures that all maintenance work is carried out properly and corresponds to the established procedures.
11. Assign special duties to the room boys and ensures that they are carried out.
12. Checks and replenishes any missing items, if necessary.
13. Records the status of rooms, room boy reports and housekeeping activities throughout the day.