Operations Supervisor "Inbound & Outbound"
ECCO Outsourcing
Total years of experience :22 years, 2 Months
Outbound Duties:
• Preparing the sales strategy for all sales environments.
• Educating the junior & senior level how to accomplish & achieve their targets.
• Identifies opportunities for improvement and manage the process of innovative change effectively.
• Calls Monitoring & evaluating all performance as per each project requirement.
• Ensure outbound schedule is accurate and up to date according to lead counts to achieve maximum contact and sales percentages.
• Motivation plans for all Sales staff.
• Daily, Weekly, Monthly reporting as per each project requirements.
Inbound Duties:
• Ensure all service levels for all areas are met.
• Create seniors objective & duty.
• Make all required calculations for COPC Metrics to make sure all projects are compliance with COPC Standards.
• Set goals for call center team leaders concerning calls and quality metrics.
• Daily, Weekly, Monthly reporting as per the project & COPC benchmarks.
• Handle all clients’ requirements and complaints with effective action plans.
Offshore Projects: U.K & U.S
Morgane - a part of TheWayOut ISP (UK) (Operations Manager)
Troubleshooting and Tech Support for internet connections and any connectivity problems.
FarrahTel - Long distance & International Provider (US) (Operations Manager)
Telesales and Customer service.
Offshore Project inside U.S.A
Net Branch Capital: Mortgage Company
Best Record as: 1, 840, 000 $ - Profit: 81, 000$
Digital Company: Mortgage Company
Mortgage and Real-stat Sales inside U.S.A DC, MD & PA
Telesales & Telemarketing Campaigns
Working at AmecoTech Corp. For telemarketing & telesales inside USA.
U.S. Campaigns:
1- Dishnetworks
2- Sprint
3- T-Mobile (Top Sales Team)
4-Quantum Link Telecom
5- 011 Communications (Top Sales Team)
Full awareness of networking under Windows & Linux platforms.
