System Administrator
Industrial Materials & Services Company Ltd. (Inma)
Total years of experience :17 years, 2 Months
The company was set up in the year 1981, as a general trading and contracting services provider, focused towards serving the industrial sector companies in Saudi Arabia.
Key Responsibilities:
• Researching, designing, testing, implementing and maintaining software systems as per technical needs of all departments.
• Lend a helping hand to the end users by providing troubleshooting solutions and technical support to inquiries/ problems occurred, thus assuring that all operational standards are adhered to.
• Keeping abreast of latest technological advancements, monitoring software use licenses, providing secure access to remote system users and supporting users regarding system usage.
• Staying updated with current technology and deliberating regarding viability of applying the same for the company.
Key Responsibilities:
• Assuming responsibility for GAP analysis along with various ERP implementers in order to recognize the most suitable system to support the company new strategy and growth.
• Generating workflows interconnecting various business lines throughout the company in conjunction with Department Managers.
• Directing and supporting business process improvement by implementing workflows of the department.
• Providing guidance to operational divisions via MIS reports by extracting data from online information databases and performing business development research and analysis.
• Ensuring procedural adherence and resolving unexpected technical difficulties involved in the project by providing appropriate solutions.
Key Responsibilities:
• Successfully implemented and managed new sales force CRM and integrating within BAAN v4 ascertaining better work flow.
• Played an instrumental role in upgrading the data center by analyzing hardware and business requirements, thus ensured strict adherence to organizational policies and procedures.
• Conducted research for future business automation tools, thereby enhancing company efficiency.
• Configured & managed Microsoft Exchange and Active Directory, thus ensured procedural adherence.
• Analyzed critical business issues and developed immediate/ long term solutions encompassing enhancements to existing business applications of the organization.
United Business Applications (UBA) is a leading regional provider of ERP, CRM, and mobile solutions serving across Jordan. UBA has invested into creating an Oracle arm “Arkan” alongside its unique investment platform Springfield. It is the development partner for several internationally acclaimed products such as Sage Business Solutions, Microsoft, and Mobile Applications platforms (iOS and Android). UBA is the initial company in the Mena region to develop and sell SageCRM vertical solutions, supporting more than 4000 users and successfully implemented more than 250 projects region wide.
Key Responsibilities:
• Ensured proper installation of Sage ERP system with focus on software installations, database installation and linkage and license application.
• Performed regular system checks and preventive maintenance to ensure optimum system performance.
• Monitored day-end system performance reports for anomalies and implementing immediate remedial measures.
• Generated MIS reports utilizing “Crystal Reports” system and presented the same to senior management for further/ efficient decision making.
Key Projects to Credit: • Windows NT4 Simulator Training Courses and Certifications: • 2014: TOT (Training of Trainers) • 2012: PMP Preparation Course • 2010- 2011: Microsoft Exchange • 2011: Interconnecting Cisco Networking Devices part 1 • 2011: Interconnecting Cisco Networking Devices part 2 • 2008: Sales Force Administration (CRM Solution)