Corporate Operation Officer
Qatar Islamic Bank
Total years of experience :10 years, 10 Months
• Handling the branch customer complaints (analyst, investigate, follow-up, resolve), improve the service level.
• Handling all the customers' inquiries through different channels, (Email & internal portal, ETC) and replying within a deadline.
• Collect / Review / Validate / all the documents submitted by the customers related to company or WPS.
• Make sure all the customers are eligible for corporate service as per the bank policies and procedure.
• Responsible for the company WPS registrations, in internal Bank (QIB) and Central bank, create the USERS.
• Monitoring transactions to avoid any fraud or suspicions related to salaries transfer.
• Handle file reviews of suspicious activities to ensure compliance with the bank policies and procedures.
• Report and escalate any suspicious transaction to the concern department after discussion with line manager.
• Improve and maintain (Trafficking in Human Beings) as per the bank policies and procedures.
• Improve and maintain (AML/CTF) as per the bank policies and procedures.
• Ensure adherence to compliance regulations as per the bank policies and procedures.
• Responsible for performing (KYC/CDD/EDD) for new and existing customers.
• Assist in (KYC) periodical reviews and refresh of Client list as needed.
• Assist in the improvement of tools to monitor, analyze, and report suspicious transactions.
• Ensure consistent feedback on cases that have been escalated.
• Reported a150 Companies on November, December 2023 for (suspicions transaction and human trafficking) with all evidence after tracking all transactions more than 6 months.
• Build long-term relationships with clients (HNWI).
• Create and enforce plans that will help meet the needs of clients.
• Focusing on developing a book of clients.
• Bring in assigned/target upfront revenue for the business.
• Increase assets under management.
• Understanding the needs of the end customer & providing appropriate financial solutions.
• Handling of Relationship to aid customer for all his wealth requirements.
• Advise clients on financial products and services that fit their needs.
• Work quickly to address and resolve client’s issues.
• Keep clients updated on new products through cross-selling opportunities.
• Manage client relationships to achieve assigned sales revenue and customer acquisition revenue based on the individual’s potential and affinity towards those client segments.
• Maintain regular contact with clients including regular face-to-face meetings where you will be expected to profile client’s risk and return aspirations and deliver a tailored portfolio of products.
• Provide a genuine advisory approach to clients thus becoming their first port of call on Wealth Management requirements.
• Build relationships with key clients and influencers across the QATAR Market, seeking referrals to grow your list of clients.
• Become familiar with the competition to stay ahead of them.
• Encourage high sales and excellent client service practices.
• Create strategies and work with clients to boost company productivity.
• Handle product queries and service issues.
• Meeting clients, verifying documents, process files.
• Collect, review, and submit documents supporting the Know Your Client (KYC) and Anti Money Laundering (AML) policies as per the QCB.
• Ensure compliance requirements are strictly observed and followed contribute as part of the (AML) team.
• Understand complex information, strong mathematical skills. Designated Non-Financial Business and professions.(DNBPS)
• Help promote and maintain a positive company image.
• Meet business target consistently.
• Create my own pipeline for the quarterly target, semiyearly target and yearly target.
• Achieving business target of the home finance such as Cross-selling, customer meeting and social media advertisement.
• Develop and maintain relationship with clients for repeat business and referral/s,
• Aligning with the marketing team on ground lead generation activities for Sales.
• Follow up and collect-required documentation from customers
• Implement and develop sales activities.
• Arrange loan events.
• Handle product queries and service issues.
• Meeting clients, verify documents, process file,
• Update and analyze the customer KYC as per the bank regulation.
• Review and submit documents supporting the Know Your Client (KYC verification) and Anti Money Laundering (AML) policies as per the QCB.
• Ensure compliance and requirements are strictly observe as part of the anti-money laundry (AML) / Compliance team.
• Checking AML and report to Compliance Department for approval.
• Understand complex information and strong mathematical skills (DNBPS), Designated Non-Financial Business and professions.
• Check the customer AML / CTF background in word check portal as per bank policies and QCB Regulation.
• Review and analyst the customer’s credit bureau background through credit bureau portal internal with the QCB and the bank regulation.
• Review and analyze the customer financial reports. (Liability, Financial statement, Return CHQS reason, etc.).
• Review and analyze the customer source of income in case of Home Finance (loan against other income)
• Analyze loan requests as per the bank’s credit policy to initiate contracts for the client.
• Manage and evaluate finance deals to determine the eligibility of the product to be as per the bank credit policies.
• Prepare pre-approved Contract Proposals on retail facilities before sending to credit department.
• Evaluation and Implementation: After reviewing the customer financial status and his eligibility for applying for a finance.
• Monitor the deals on system in case of any returns and amendments.
• Back up for loan operations, such as syndication and bilateral loan drawdown or repayment.
• Help promote and maintain a positive company image.
• Meet business target consistently and any other as hoc duties assigned by the management.
• Ensure the achievement of given business target.
• Top performance in Q 4 2019
• Achieving business target of the company such as meet the customer face-to-face, cross-selling, update the advertising through social media.
• Scout and identify investors with property consultancy needs.
• Contact potential clients through calls, emails, etc. to offer them property consultancy services.
• Prepare and present business proposals to convince clients and secure a consulting deal.
• Monitor the property market to watch out for new and old properties up for sale.
• Put properties up for sale by advertising them on various media and advert channels.
• Carry out the marketing of property vacancies to attract prospective tenants.
• Conduct research and analysis of property market to identify areas with increasing demand and profitability margin.
• Maintain an up-to-date knowledge of government housing/property laws and policies.
• Build and establish good working relationships with legal counsels and other consulting professionals to exchange ideas and expand personal network.
• Evaluate the objectives of an investor to identify their needs and requirements.
• Conduct surveys to obtain data, which provides information regarding profitable property investments.
• Give clients recommendations and advice on appropriate property investments to make.
• Collect, review, and submit documents supporting the Know Your Client (KYC) and Anti Money Laundering (AML) policies as per the MOJ.
• Understand complex information, strong mathematical skills. Designated Non-Financial Business and professions.
• (DNBPS)
• Maintain a database of commercial, industrial, and residential properties available on the property market.
• Develop and implement strategies effective in increasing the value of a property.
• Conduct price negotiations with property agents on behalf of a client to reach a favorable bargain.
• Handling a portfolio of personal current accounts. Analyzing the credit risk for the customers, appraising proposals, conducting risk analysis & scrutinizing relevant documents before sanctioning, disbursing loans, ensuring compliance with bank’s credit policies.
• Conducting activities in compliance with Bank policies and procedures, regulation and prevailing best practices.
• Identifying, engaging and developing new business and relationships in order to grow the bank portfolio, and to meet and exceed the sales targets with accordance to Bank overall budget and strategy.
• Developing a professional liaison with the relationships managers of the existing and potential customers and identify new opportunities for fresh leads and referrals.
• Build customer’s interest in the services and products offered by the bank and cross sell the banks’ products.
• Provide personalized customer service of the highest level.
• Update the existing databases with changes and the status of each customer/prospective customer.
• Follow up the calls of the client with clerical duties, which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments.
• Generating new business & Overachieving Targets.
• Meeting clients to determine the type of properties they are seeking.
• Identifying new clients, revitalizing old clients, making presentations.
• Committed to increasing revenue, maximizing performance, and providing the highest levels of Customer Service.
• Retail department (Multi product).
