general manager secretary
AANI&DANI
Total years of experience :4 years, 7 Months
• Answering telephone calls.
• Maintaining diaries.
• Arranging appointments.
• Τaking messages.
• Organizing and serving meeting s (producing agendas and taking minutes).
• Managing databases.
• Recruiting, training and supervising junior staff.
• Ηandling correspondence.
• Ιmplementing new procedures and administrative systems.
• Liaising with relevant organizations.
• Coordinating mail-shots and similar publicity tasks.
• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information
• perform customer verifications
• set up new customer accounts
• process orders, forms, applications and requests
• organize workflow to meet customer timeframes
• direct requests and unresolved issues to the designated resource
• manage customers' accounts
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
record details of actions taken
prepare and distribute customer activity reports
maintain customer databases
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process
• Aim to promote and market the business.
Researching organizations and individuals to identify new leads and potential new markets.
Planning and overseeing new marketing initiatives.
• Contacting potential clients via email or phone to establish rapport and set up meetings.
Maintaining fruitful relationships with existing customers.
• Dealing with customer inquiries and aiming to meet their expectations.
Attending conferences, meetings, and industry events.
Supervision of events & public relations activities.
Coordinating outdoor meetings.