Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
ahmed mohammad yassin, Sales Supervisor Indoor

ahmed mohammad yassin

Sales Supervisor Indoor·Senfineco Oil Car Services Group (OMAN)

United Arab Emirates

Bachelor's degree, MIS

Work experience

Total years of experience: 16 years, 1 months

Sales Supervisor Indoor

December 2024 - December 2025

Senfineco Oil Car Services Group (OMAN)

Muscat, Oman

December 2024 - December 2025

Supervise daily sales operations and front-line staff.
Set sales targets and ensure team performance meets or exceeds goals.
Handle key customer accounts and resolve complaints professionally.
Train staff on products, services, and customer service standards.
Prepare sales reports and monitor performance metrics.
Support marketing campaigns and promotions to boost revenue
Company industry:
Automotive Repair, Spare Parts, & Support Services

Sales Customer Service & Sales Supervisor Indoor

January 2023 - December 2024

Union Star Company

Manama, Bahrain

January 2023 - December 2024

Led and trained the customer service and sales team, ensuring high- performance and service quality.
Marketing Advertising Strategies
Technical Support Troubleshooting
STRENGTHS
Planned and executed marketing and advertising initiatives to enhance brand visibility and drive sales.
Managed customer service operations, ensuring prompt and effective resolution of customer inquiries, sales and complaints.
Developed and implemented customer service strategies to improve
overall client satisfaction.
A Sales Expertise:
Skilled in upselling and cross-selling techniques to enhance revenue and improve customer retention.
Boosted average customer ratings by 30% by implementing a new feedback collection system
Company industry:
Construction & Building

Sales and Customer Service

January 2022 - January 2023

STC Company

Manama, Bahrain

January 2022 - January 2023

Supervised customer service representatives, providing coaching and support to improve service efficiency.
• Handled customer escalations, ensuring issues were resolved in a timely and professional manner.
• Assisted in developing sales strategies to drive customer retention and business growth.
• Conducted regular performance reviews and training sessions for team members.
• Achieved a 25% increase in cross-selling service plans by implementing targeted training sessions.
Company industry:
Telecommunications

Assistant Customer Service Manager

January 2019 - January 2022

STYKEY Company

Istanbul, Türkiye

January 2019 - January 2022

high-quality service delivery and customer satisfaction.
• Developed and implemented customer service policies, procedures, and standards to improve efficiency and effectiveness.
• Monitored customer feedback and satisfaction metrics, identifying areas for improvement and implementing corrective actions.
• Led and trained the customer service and sales team, ensuring high performance and service quality.
• Increased sales closure rate by 30% after implementing new sales techniques.
Senior Contact Centre
Company industry:
Shipping

Senior Contact Centre Executive & Technical Support

January 2015 - December 2018

K-O-N-E Middle East

Dubai, United Arab Emirates

January 2015 - December 2018

• Provided technical support and assistance to customers, troubleshooting
issues and resolving technical problems.
• Managed contact center operations, including call handling, escalations,
and performance monitoring.
• Trained and coached team members to enhance their technical skills and
improve service delivery.
Company industry:
Construction & Building

Senior Contact Centre & Sales Team Leader

January 2012 - January 2015

Aramex Company

Dubai, United Arab Emirates

January 2012 - January 2015

• Led a team of customer service representatives, overseeing inbound and
outbound call activities to ensure quality and productivity.
• Developed and implemented training programs to enhance team
members product knowledge and customer service skills.
• Monitored team performance and implemented performance
improvement plans as needed.
Company industry:
Shipping

Contact Center Agent

January 2009 - January 2011

Abu Dhabi TV Network

Dubai, United Arab Emirates

January 2009 - January 2011

• Handled inbound and outbound calls from customers, providing
information, resolving inquiries, and addressing concerns.
• Maintained accurate records of customer interactions and transactions in
the CRM system.
• Demonstrated excellent communication skills and professionalism in all
customer interactions.
• Provided professional and efficient customer support.
Company industry:
Media Production

Education

Delta International Academy

August 2008

August 2008

Bachelor's degree, MIS

Egypt

Ahmed Ibn Hanbal Secondary School

January 2004

January 2004

High school or equivalent, Genral

United Arab Emirates

Skills

Customer Service
Expert
Customer Service
Expert
Call Center
Expert
Call Center
Expert
Customer Support
Expert
Customer Support
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Global HR
Expert
Global HR
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
AVAYA
Expert
AVAYA
Expert
CISCO
Expert
CISCO
Expert
COM
Expert
COM
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
E-COMMERCE
Expert
E-COMMERCE
Expert
EMAIL
Expert
EMAIL
Expert
HP
Expert
HP
Expert
Indoor
Expert
Indoor
Expert
Feedback
Expert
Feedback
Expert
Management
Expert
Management
Expert
Presenter
Expert
Presenter
Expert
ADVERTISING CAMPAIGNS
Intermediate
ADVERTISING CAMPAIGNS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DELIVERY FOCUSED
Intermediate
DELIVERY FOCUSED
Intermediate
INSTRUCTING
Intermediate
INSTRUCTING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

Arabic
Expert
English
Expert
Turkish
Expert

Training and Certifications

Certifications
Customer Service & Management

Hobbies

  • sports
    gym , reading.