System Engineer Manager (Pre-Sales)
EMC
Total years of experience :19 years, 9 Months
-Manage a team of 28 system engineers that provides technical and consultative
support to EMC Field Technology Solutions, Sales, and Marketing on specific solutions
for a range of consulting projects.
-Defined strategy and business plan for the sizing desk
Initiated program that standardized employee training and led to increase in customer
satisfaction .
-Rollout new services; help define service, create/enforce SLAs, define key skill set
requirements, assist in staffing and recruiting efforts.
-Utilizing in-depth knowledge of SE Analyst functions, recommend and implement
innovative approaches to driving efficiency and process improvement.
-Develop robust forecasts and variance analysis for production planning, training to
meet SLA's.
-Hold regular meetings with Presales Shared Services Senior Management providing:
updates on the team and performance; updates on any product changes; feedback on
any issues and escalation within the team Measure and manage customer satisfaction
with regard to responsiveness and accuracy Help adopt and drive initiatives into the
local team.
- Establish and maintain relationship with Customers, Corporate, Pre-Sales and Account
Managers across EMEA
Global Account Team Lead (Supervisor) - Associate Technology Consultant - Technology Solutions Support Office (TSSO), EMEA Central
Manage implementation of customer technical solution
Technical Scope Management (subset of project scope)
Ensure technical solution is implemented as designed and in compliance with technical specifications
Develop implementation/migration plans in compliance with the overall project plan
Manage site delivery in accordance with the implementation schedule
Works autonomously to ensure service delivery within committed time-frames and meeting major milestones.
Pro actively identifying and resolving problems that can potentially jeopardize the service due date and service quality
Drive resolution of technical implementation issues
Provide implementation status reports
Responsible to update HQ customer on their orders through conference calls and by sending weekly status reports.
Coordinate and manage Customer Acceptance Testing
Produce technical documentation
-Manage implementation of customer technical solution
-Technical Scope Management (subset of project scope)
-Ensure technical solution is implemented as designed and in compliance with technical specifications
-Develop implementation/migration plans in compliance with the overall project plan
-Manage site delivery in accordance with the implementation schedule
-Works autonomously to ensure service delivery within committed time-frames and meeting major milestones.
-Pro actively identifying and resolving problems that can potentially jeopardize the service due date and service quality
-Drive resolution of technical implementation issues
-Provide implementation status reports
-Responsible to update HQ customer on their orders through conference calls and by sending weekly status reports.
-Coordinate and manage Customer Acceptance Testing
-Produce technical documentation
-Provide end-to-end ownership for all service orders delivered within country of responsibility within committed timeframes to include order entry, order validation, order tracking, scheduling, HQ customer ownership for organic growth orders
-Accountable for order management of all customer orders from the receipt of valid service requests, to the handover as per predefined milestones.
-Responsible to update HQ customer on their orders through conference calls and by sending weekly status reports.
-Works autonomously to ensure service delivery within committed time-frames and meeting major milestones.
-Proactively identifying and resolving problems that can potentially jeopardize the service due date and service quality
-Help other Team members in any work field
-Make technical presentations to help team members
-Provide end-to-end ownership for all service orders delivered within country of responsibility within committed timeframes to include order entry, order validation, order tracking, scheduling, HQ customer ownership for organic growth orders
-Accountable for order management of all customer orders from the receipt of valid service requests, to the handover as per predefined milestones.
-Responsible to update HQ customer on their orders through conference calls and by sending weekly status reports.
-Works autonomously to ensure service delivery within committed time-frames and meeting major milestones.
-Proactively identifying and resolving problems that can potentially jeopardize the service due date and service quality
-Identifying customer technical requirements from tender books.
-Preparing the Bill of Material and providing quotations from different vendors.
-Preparing tender proposals
-Assist in upgrading the network in Egypt.
-Assist in preparing the Bill of Material.
One month training in the project of El Hussein Mosque Umbrellas working with the installation team for the automatic and electrical circuits in the site of the project.
-Overall Grade: Good. -Graduation Project Grade: Excellent.
Graduated from DEO (German School) Dokki-Cairo